Customer Service Leader - #830 - Ringgold, GA

MAPCO Express; Ringgold (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Service Leader in Ringgold, GA. The role involves meeting customer service standards, motivating sales associates, and ensuring compliance with safety and operational guidelines. Ideal candidates will have strong customer service skills and the ability to multitask effectively in a fast-paced environment.

Qualifications

• Customer service experience preferred.
• Ability to multitask effectively.

Responsibilities

• Meet company customer service standards.
• Assist the store manager in hiring and training staff.

Skills

Customer Focus

Time Management

Action Oriented

Determination

Education

Basic reading, understanding, and speaking of English

Job description

Customer Service Leader - #830 - Ringgold, GA

Join to apply for the Customer Service Leader - #830 - Ringgold, GA role at MAPCO Express

Job Responsibilities

• Meet company customer service standards.
• Follow company cash control policies and procedures.
• Adhere to all laws and regulations regarding the sale of government-regulated products and services.
• Obey safety guidelines for food preparation as per company and health department standards.
• Perform detailed cleaning of store interior and exterior according to standards.
• Stock and rotate products, including coolers and freezers.
• Complete training activities and meet minimum job performance standards.
• Follow company rules of conduct and ethics.
• Motivate sales associates to increase store sales and profitability using suggestive selling techniques.
• Assist the store manager in hiring, developing, and training staff to meet standards.
• Perform other duties as assigned.

Core Competencies

• Time Management: Use time effectively, prioritize important tasks, and complete more in less time.
• Action Oriented: Enjoy working hard, seize opportunities, and act with minimal planning.
• Customer Focus: Prioritize customer needs, gather customer feedback, and use it for improvements.
• Determination: Pursue tasks with energy and persistence, especially in the face of resistance.

Physical Requirements

• Standing/Walking: 50%
• Lifting up to 40 pounds: 10%
• Bending: 10%
• Sitting: 10%
• Squatting/Stooping: 5%
• Climbing: 5%
• Reaching: 10%

Must be capable of working in a fast-paced environment, standing for extended periods. Travel: 0 overnight stays annually. Handle hazardous materials: 5% of the time.

Qualifications and Experience

• Customer service experience preferred.
• Ability to multitask effectively.
• Basic reading, understanding, and speaking of English (eighth grade level).
• Basic math and computer/point-of-sale skills.

We are an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, or other protected characteristics.