Service Lead & Keyholder — Leadership + Sweet Discount

Lolli & Pops; Providence (RI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Job summary

Lolli & Pops in Providence, RI is seeking a Full-time Service Lead/Keyholder to join our leadership team. You will help drive store results, engage guests, and coach a growing team to deliver delightful experiences every day.

As a keyholder, you’ll support the Store Manager with operations, training, inventory, and merchandising while upholding policies and safety. If you’re energetic, detail-oriented, and passionate about candy culture, we’d love to meet you.

Qualifications

• Exceptional interpersonal skills: energized by working with guests and team.
• Meticulous quality: strong organization drives efficiency.
• Bias toward action: lift/move items safely and get the job done.
• Desire to be coached and mentored: growth mindset.
• Eye for detail: cleanliness, precision, small touches matter.
• Desire to problem-solve and fix issues.
• Ability to multitask across many tasks daily.
• Positive attitude and fun-loving spirit, adaptable to a busy store.
• Flexible availability to cover peak times and store needs.

Responsibilities

• Drive store-level financial and operational results by monitoring KPI targets and taking action to achieve targets.
• Keep the team focused on guest engagement, sampling and sharing product knowledge.
• Maximize team performance through product knowledge education, coaching selling skills, and leading by example.
• Assist in training, developing and motivating team members.
• Assist the Store Manager with paperwork, ordering, inventory management.
• Maintain visual and merchandising standards and ensure store cleanliness.
• Enforce policies, procedures and directives consistently by all team members.
• Be a champion of Lolli & Pops inside and outside of the store.
• Must be able to lift up to 25 pounds.

Skills

Interpersonal skills

Quality mindset

Action oriented

Coachable

Attention to detail

Problem solving

Multitasking

Positive attitude

Flexible hours

Job description

Lolli & Pops in Providence, RI is seeking a Full-time Service Lead/Keyholder to join our leadership team. You will help drive store results, engage guests, and coach a growing team to deliver delightful experiences every day.

As a keyholder, you’ll support the Store Manager with operations, training, inventory, and merchandising while upholding policies and safety. If you’re energetic, detail-oriented, and passionate about candy culture, we’d love to meet you.