Service Lead

Meijer Inc.; West Lafayette (IN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Education assistance

Team member discount

Job summary

Meijer Inc. is seeking a team-focused associate to drive exceptional customer service and efficient store operations. You will engage with customers, mentor peers, and manage daily tasks to meet sales goals while upholding Meijer standards.

You will participate in scheduling, training, and cross-training, ensuring product freshness, safe handling, and accurate pricing. The role supports an inclusive culture and may involve lead responsibilities in other departments as needed.

Qualifications

• Passion for customer service and engagement with customers and peers.
• Excellent verbal and written communication skills.
• Creative thinking and ability to influence others.
• Ability to quickly build rapport and support a strong team.
• Commitment to an inclusive team environment and culture.

Responsibilities

• Engage peers to provide the best shopping experience and exceptional checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach others to exceed customer service and sales goals.
• Assist with training new team members and cross-training talents.
• Contribute to department scheduling, turnover, and profitability.
• Ensure product freshness, rotation, dating, and food safety standards.
• Lead ordering, receiving, stocking, pricing, and display when applicable.
• Support Meijer culture and diversity, equity, and inclusion goals.
• Operate registers and powered equipment as needed; participate in inventories.

Skills

Customer service

Verbal communication

Written communication

Creative thinking

Influencing others

Rapport building

Team environment

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education assistanceTeam member discountDevelopment programs for advancement and career growthPlease review the job profile below and apply today!Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.What you’ll be doing:Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.Communicating with team members and assigning daily work tasks.Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.Ensuring freshness of products by closely monitoring execution of rotation and dating policies.Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.Operating a register and cash handling when needed.Operating powered equipment, where applicable.Participating in period end inventories, where applicable, to help achieve goals.May be required to act in Lead capacity in other departments throughout the storeThis job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.What You Bring with You (Qualifications):Passion for customer service with total engagement that conveys approachability to customers and fellow team members.Initiates interactions with customers and peers.Excellent verbal and written communicationRetail or other customer service experience preferredCreative thinking skillsAbility to influence othersAbility to quickly build rapport and gain customer confidence to create repeat businessAbility to lift, carry, push, pull, bend and twist while handling productExperience executing plansPositive influence to create a strong team environment.A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.