Service Lead

Meijer, Inc.; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a proactive team member to support daily store operations, deliver exceptional customer service, and coach others to meet sales goals. You’ll participate in scheduling, inventory checks, and product rotation while upholding safety standards across the department.

The role emphasizes leadership within the team, cross-training opportunities, and contributing to an inclusive, customer-centric environment.

Qualifications

• Experience in customer-facing roles is preferred.
• Strong verbal and written communication skills.
• Ability to motivate and coach team members to meet goals.
• Capability to plan schedules and manage daily tasks.

Responsibilities

• Engage with customers to provide a best-in-class shopping experience.
• Communicate with team members and assign daily tasks.
• Mentor and coach teammates to meet service and sales goals.
• Assist in training new team members and cross-training talent.
• Support department scheduling to boost engagement, service, and profitability.
• Ensure product freshness and rotate stock per policy.
• Guide the team on safety standards and 200% accountability.
• Lead ordering, receiving, stocking, pricing, and displays where applicable.
• Contribute to a culture that values diversity, equity, and inclusion.
• Operate registers and cash handling when needed; operate powered equipment if applicable.

Skills

Customer service

Team leadership

Communication

Mentoring

Scheduling

Retail operations

Inventory management

Food safety

Tools

POS system

Cash handling

Powered equipment

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education assistanceTeam member discountDevelopment programs for advancement and career growthPlease review the job profile below and apply today!Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.What you’ll be doing:Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.Communicating with team members and assigning daily work tasks.Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.Ensuring freshness of products by closely monitoring execution of rotation and dating policies.Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.Operating a register and cash handling when needed.Operating powered equipment, where applicable.Participating in period end inventories, where applicable, to help achieve goals.May be required to act in Lead capacity in other departments throughout the storeThis job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.What You Bring with You (Qualifications):Passion for customer service with total engagement that conveys approachability to customers and fellow team members.Initiates interactions with customers and peers.Excellent verbal and written communicationRetail or other customer service experience preferredCreative thinking skillsAbility to influence othersAbility to quickly build rapport and gain customer confidence to create repeat businessAbility to lift, carry, push, pull, bend and twist while handling productExperience executing plansPositive influence to create a strong team environment.A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.