Service Lead

Precision Garage Door Service; Village of Mamaroneck (NY); On-site; Full time

Job summary

Join a leading company in consumer services as a Service Lead in Mamaroneck, NY. This role involves leading technicians, ensuring customer satisfaction, and promoting company culture. Ideal candidates are dependable leaders with strong technical and sales skills, ready to make an impact in a dynamic environment.

Benefits

Monthly Tier Bonuses

Quarterly Bonuses

Year-End Bonuses

Qualifications

• Proven excellent work as a technician with strong metrics.
• Dependable, accountable, mature, and technically knowledgeable.

Responsibilities

• Lead technicians, fostering servant leadership and promoting company culture.
• Handle customer interactions, ensuring 100% customer satisfaction.
• Manage repairs, including fixing customer problems when necessary.

Skills

Leadership

Technical Skills

Sales Experience

Job description

Join to apply for the Service Lead role at Precision Garage Door Service.

Are you a passionate leader who leads by example? Precision Garage Door is seeking a Service Lead in Mamaroneck, NY. We are looking for someone who embodies our culture, inspires their team, and delivers exceptional service to every customer. If you're ready to make an impact, we want to hear from you!

Location Responsibilities:

• Reports daily to the Home Market Office Location
• Travels to New Jersey for professional development when asked
• Travels to other locations as needed

Duties, Responsibilities, and Expectations:

• Lead technicians, fostering servant leadership and promoting company culture
• Organize and lead weekly professional development sessions alongside the location lead
• Support technicians by identifying skill or will issues and providing corrective input
• Attend leadership meetings and promote consistency and culture
• Handle customer interactions, including calls and reviews, ensuring 100% customer satisfaction
• Ensure company procedures are followed, and report any violations
• Manage repairs, including fixing customer problems when necessary
• Maintain truck cleanliness, inventory, and security
• Perform ride-alongs and report on technician performance
• Uphold company standards for uniforms and vehicle branding

Compensation:

• $12.00/hr plus 12% commission
• Eligible for monthly tier, quarterly, and year-end bonuses

KPIs:

• Ticket average, closing percentage, reviews, driving score, adherence to procedures

Expectations:

• Maintain excellent metrics in revenue, customer satisfaction, and efficiency
• Embrace sales systems, communicate effectively, and treat others with respect
• Work full days, be patient, and promote team development

Basic Qualifications:

• Proven excellent work as a technician with strong metrics
• Dependable, accountable, mature, and technically knowledgeable
• Team player with sales experience and strong technical skills

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services