Service Invoice Administrator

ASSA ABLOY Group; Monroe (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Short- and long-term disability

Life insurance

15 PTO days

11 paid holidays

Tuition reimbursement

Length of Service awards

Job summary

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions, is seeking an detail-oriented Billing Specialist to join the receivables team in the US. You will process billing for service calls, coordinate with multiple branches, and maintain customer records in a fast-paced environment.

Key requirements include an Associates Degree or equivalent, 2 years in billing or customer service, and strong communication and MS Office skills.

Qualifications

• Associates Degree or equivalent work experience (2 years billing and/or customer service)
• Associates degree or related experience in medical billing/coding is a plus
• Experience with general billing procedures
• Strong written and verbal communication skills
• Detail oriented with strong organizational skills
• Ability to multi-task and work under pressure
• Team oriented and able to coach peers as needed
• Familiarity with MS Office products and electronic spreadsheets

Responsibilities

• Process all billing transactions related to customer service calls
• Collaborate with receivables department and US branches for accurate billing
• Update customer and end-user information
• Perform administrative functions as directed by the Manager
• Provide support to the reporting manager on daily functions
• Assist during month-end and peak workload periods

Skills

Billing procedures

MS Office (Word, Excel)

Communication skills

Detail oriented

Team player

Multi-tasking

Independent work

Pressure tolerance

Coaching peers

Reporting analysis

Education

Associates Degree or equivalent

Tools

MS Office

Job description

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:

Comprehensive Benefits

Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

Meaningful Impact

Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

Career Growth & Development

We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

This Role:

In this role, you'll work closely with our receivables department and U.S. branch offices to ensure accurate invoicing and minimize customer concerns. Responsibilities include updating customer records, analyzing reports related to service calls, and providing administrative support to the reporting manager. The ideal candidate is a proactive team player with strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. Flexibility during peak periods and a commitment to continuous improvement are key to success in this position.

This position will report directly to the Service Billing Manager within the Finance department.

Key Responsibilities:

• Process all billing transactions relating to customers service calls.
• Work closely with receivables department and all US branches to ascertain accurate billing and avoid customer questions and complaints.
• Update customers and end-user information.
• Perform other administrative functions as directed by Manager.
• Provide support to the reporting manager on daily functions.

What You Will Need:

• Proven competence plus knowledge of general billing procedures.
• Associates Degree or equivalent work experience (2 years billing and/or customer service – medical billing/coding experience a plus).
• Solid computer skills and familiar with MS office products, Word, Excel and electronic spreadsheets.
• Excellent communication skills, both written and verbal.
• Detail oriented and strong organizational skills.
• Ability to multi-task and problem solve.
• Ability to work well within a team environment as well as independently.
• Ability to work well under pressure.
• Positive attitude
• Flexibility to work overtime during month end and when workload demands it.
• Ability to encourage and coach peers as seen fit.
• Analyze all reporting pertaining to the customer service calls.

What We Offer:

Comprehensive Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens.

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion:

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community .

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.