Service Contract Invoicing Manager

ASSA ABLOY Global Solutions; Monroe (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

ASSA ABLOY Entrance Systems in Monroe, NC seeks a Service Contract Invoicing Manager to lead the invoicing function for service contracts across North America. You will own invoicing processes, ensure accuracy, and collaborate with Receivables, Operations, and branch leadership.

The role requires strong billing knowledge, 2+ years of experience, excellent communication, and leadership to coach a small team. On-site at Corporate HQ with a focus on continuous improvement and reporting.

Qualifications

• Associate's Degree or equivalent work experience (2+ years in billing, service contracts, or related experience).
• Medical billing/coding experience a plus.

Responsibilities

• Provide leadership and ownership of the service contract invoicing function, ensuring accurate and timely invoice processing and PM planning.
• Manage and improve invoicing processes, controls, and performance to support growth across North America.
• Partner with Receivables and branch operations to ensure invoicing aligns with contractual obligations and standards.
• Serve as primary escalation point for invoicing issues and drive resolutions for internal/external customers.
• Support initiatives through process improvement, standardization, and operational efficiencies.
• Provide leadership and coaching to team members to foster a collaborative, customer-focused environment.
• Monitor performance, identify trends, and implement corrective actions and continuous improvement.
• Review and analyze reporting on service contracts, invoicing activity, and customer service metrics to support decisions.
• Collaborate with Finance, Operations, and branch leadership to align invoicing practices with business objectives.
• Support reporting manager with departmental planning, special projects, and organizational initiatives.
• Perform other duties as assigned.

Skills

Billing procedures

Contract administration

Analytical skills

Communication skills

Team leadership

Detail orientation

Time management

Education

Associate's Degree or equivalent

Tools

Microsoft Office

Excel

Word

Job description

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ASSA ABLOY Entrance Systems, an international manufacturer of automated door products, is seeking a Service Contract Invoicing Manager situated in the Corporate Headquarters office in Monroe, NC.

This position reports directly to the Invoicing Department Manager within the Finance Department.

The successful candidate will be responsible for:

• Providing leadership and overall ownership of the service contract invoicing function, ensuring accurate and timely invoice processing and PM Planning across the organization.
• Managing and continuously improving service contract invoicing processes, controls, and operational performance to support current business needs and future growth across North America.
• Partnering closely with the Receivables Department and branch operations to ensure invoicing requirements are met in accordance with contractual obligations and company standards.
• Serving as the primary point of escalation for invoicing-related issues, driving resolution for both internal and external customers.
• Supporting organizational initiatives and strategic objectives through process improvement, standardization, and operational efficiencies.
• Providing leadership, guidance, and support to team members while fostering a collaborative and customer-focused environment.
• Monitoring operational performance, identifying trends, and implementing corrective actions and continuous improvement initiatives as needed.
• Reviewing and analyzing reporting related to service contracts, invoicing activity, and customer service metrics to support informed decision-making.
• Collaborating with Finance, Operations, and branch leadership to ensure alignment of invoicing practices and business objectives.
• Supporting the reporting manager with departmental planning, special projects, and organizational initiatives.
• Performing other duties and responsibilities as assigned.

Requirements:

• Proven competence and knowledge of billing procedures, invoicing operations, and contract administration requirements.
• Associate's Degree or equivalent work experience (2+ years of billing, service contracts, customer service, or related experience; medical billing/coding experience a plus).
• Strong computer skills with proficiency in Microsoft Office applications, including Excel, Word, and electronic spreadsheets.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Detail-oriented with the ability to manage multiple priorities and deadlines.
• Ability to work effectively both independently and within a team environment.
• Ability to perform well under pressure and adapt to changing business needs.
• Positive attitude and customer-focused mindset.
• Flexibility to work overtime during month-end and peak workload periods.
• Demonstrated ability to coach, develop, and influence team members.
• Experience analyzing operational and customer service-related reporting.
• Ability to implement, manage, and optimize departmental processes and controls.
• Demonstrated leadership capability with experience leading, mentoring, or coordinating a small team.
• Ability to support and scale processes across multiple regions, including future North American operations.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.