Customer Care Rep

ASSA ABLOY Sicherheitstechnik GmbH; Monroe (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) with company matching

Short- and long-term disability, life,

11 paid holidays

15 PTO days

Job summary

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions, is seeking a Customer Operations Specialist to serve as the primary customer liaison for troubleshooting and resolving hold code delays. You will communicate effectively via phone, in person, and in writing, with proficiency in Word, Excel and Outlook.

This role connects service groups with customers and requires solid customer service experience. Responsibilities include maintaining key customer relationships, updating clients on job

Qualifications

• Experience in a high-paced, customer service environment.
• Exceptional written and verbal communication skills.
• Organized self-starter with a proactive follow-up system.
• Ability to prioritize and execute tasks urgently as part of a team.
• Proficient in MS Office (Word, Excel, Teams, Outlook).
• High school diploma; some college preferred.

Responsibilities

• Maintain relationships with major customers.
• Update customers on job completion statuses via email, phone, and portal.
• Answer technician and customer inquiries by phone and email.
• Close out work orders in customer portals with billable status.
• Manage customer reports and workflow; proactively follow up as requested.
• Handle multiple tasks in a fast-paced office environment.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Communication

Team player

Education

High school diploma

Some college preferred

Tools

MS Word

MS Excel

MS Teams

Outlook

Job description

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:

Enjoy competitive pay, robust health insurance options, and retirement plans. Your well‑being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

2. Meaningful Impact

Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

We invest in you from day one. We provide well‑defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

The Role:

We seek a master communicator. The Customer Operations Specialist will be responsible for serving as the customer liaison for ASSA ABLOY Entrance Systems’ troubleshooting and resolving hold code delays to create improved efficiency and customer experience. This role will be expected to deliver highly effective, efficient communications over the phone, in person, and in writing, and have proficiency in Word, Excel and Outlook. This position is the bridge between the company’s service groups and our customers and plays an integral role in the company’s overall success. Customer service experience is essential.

Key Responsibilities:

• Maintaining the relationships with company’s major customers.
• Updating customers with job completion statuses via email, phone, and portal.
• Answering technician and customer phone calls and email requests.
• Closing out and ensuring work orders are in a billable status on customers’ portals.
• Maintaining customer reports and workflow management.Proactively following up with customers upon request (phone/email).
• Ability to multitask and juggle many assignments simultaneously.
• Ability to operate in a fast‑paced, high call volume, customer‑focused office environment.
• All other duties as assigned.

What You Will Need:

• Must have prior experience working in a high‑paced, customer service environment.
• Exceptional communication (written/verbal) skills.
• Organized self‑starter with an innovative system of follow‑up.
• Ability to prioritize and execute required tasks with urgency.Ability to read and follow instructions, both written and verbal.Must be a team player.
• Proficient in MS Office Programs (Word, Excel, Teams, and Outlook).
• Must have a high school diploma; some college preferred.

What We Offer:

• Health, dental, and vision plans
• 401(k) with company matching
• Short‑ and long‑term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens.

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion:

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.