Service Installation Technician – Elko, NV

Zito Media; Elko (NV); On-site; USD 36,000 - 60,000; Full time

Job summary

Zito Media is seeking a Service Installation Technician to perform routine installations, disconnects, and troubleshooting of cable, high-speed internet, phone services, and end-user equipment. You will also instruct subscribers in basic use of equipment and services and may be on-call during evenings and weekends.

Responsibilities include installing services, completing work orders, diagnosing faults through the subscriber line to equipment, and communicating clearly with customers.

Qualifications

• High school diploma or equivalent is required.
• Valid state driver’s license with a clean driving record.
• Friendly, patient, and diplomatic demeanor with good communication skills.
• Basic computer troubleshooting including email and MS Office.

Responsibilities

• Install cable TV, internet, and phone services.
• Complete and submit all assigned work orders.
• Identify and fix faults from subscriber drop to equipment.
• Communicate with customers about reception problems and services.
• Apply technical knowledge to diagnose problems and implement solutions.
• Travel may be required to cover shifts or outages.

Skills

Customer service

Communication

Troubleshooting

Climb ladders safely

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

Test equipment

Job description

Zito Media is seeking applicants for a Service Installation Technician to perform routine installations; disconnects; and troubleshooting of cable, high-speed internet, phone services and end user equipment. Must maintain performance standards in all duties of a service technician and instruct subscribers in general use of company equipment and services as needed. This position will require on-call evenings and weekends when scheduled or needed. Prior experience preferred, but willing to train the right candidate.

Job Responsibilities

• Install cable television, internet and phone services.
• Completion and submission of all assigned work orders.
• Identify faults within the subscriber drop, up to the subscriber equipment to ensure proper signal level, picture quality and compliance with all local, state, federal and Zito Media requirements and standards. Correct these faults by adjusting, repairing or replacing components.
• Complete work assignments generated through subscriber service requests.
• Communicate effectively with the customer concerning reception problems, instructions and services.
• Apply technical expertise to a variety of situations, evaluating problems and implementing the best solutions.
• Work under minimal supervision, within broad guidelines of procedures and goals. Inform supervisor as needed.
• Maintain a professional attitude and appearance at all times.
• Perform other related duties and tasks as assigned or as become evident.
• Travel out of state may be required, at times, to assist with coverage

Requirements

• Safely be able to climb a ladder multiple times throughout the day. The company’s ladders are typically rated at 250lbs maximum capacity, unless a reasonable accommodation for a higher weight capacity is requested and required.
• Ability to climb, carry, set-up, and extend ladders, weighing up to 100lbs, multiple times daily
• High school diploma or its equivalent.
• Valid state driver’s license along with an excellent driving record.
• Friendly, patient, basic courtesy, diplomatic abilities and a pleasant demeanor.
• Basic computer troubleshooting to include email and MS Office.
• Prior experience in a service environment preferred.
• Ability to climb poles and ladders daily.
• Confidence working in/on buckets, ladders and utility poles at heights of up to 40 feet.
• Work indoors and outdoors in all types of weather.
• Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.
• Able to work a variety of schedules in order to provide needed coverage, for both normal duty and on-call duty.
• Sufficient visual and aural acuity to operate a variety of standard test and measurement equipment.

Zito Media retains the right to change this job description any time. Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas.

Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates

Your local provider of high-speed internet, cable TV, and phone service — proudly connecting communities across the United States.

ZITO Internet Video Voice