Service Installation Technician - Saint Mary's, PA

Zito Media; Saint Marys (Elk County); In loco; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Discounted services

Descrizione del lavoro

Zito Media is hiring a Service Installation Technician to perform routine installations, disconnects, and troubleshooting of cable, high-speed internet, phone services and end user equipment. The role requires on-call evenings and weekends when scheduled, with potential travel for coverage.

Applicants should have a high school diploma or equivalent and basic computer skills. Prior service experience is preferred, and Zito Media offers a robust benefits package upon employment.

Competenze

• Must be able to perform installations, disconnects, and troubleshooting of cable, internet, phone, and equipment.
• On-call evenings and weekends required as scheduled or needed.
• Prior experience preferred, but willing to train the right candidate.

Mansioni

• Install cable television, internet and phone services.
• Submit all assigned work orders timely.
• Identify and fix faults from the drop to subscriber equipment to ensure signal quality.
• Communicate with customers regarding reception problems and service details.
• Apply technical know-how to diagnose and resolve issues.
• Work with minimal supervision within established guidelines.
• Travel out of state may be required to support coverage.

Conoscenze

Ladder safety

Customer service

Basic PC skills

On-call readiness

Problem solving

Formazione

High School Diploma

Strumenti

MS Office

Descrizione del lavoro

Zito Media is seeking applicants for a Service Installation Technician to perform routine installations; disconnects; and troubleshooting of cable, high-speed internet, phone services and end user equipment. Must maintain performance standards in all duties of a service technician and instruct subscribers in general use of company equipment and services as needed. This position will require on-call evenings and weekends when scheduled or needed. Prior experience preferred, but willing to train the right candidate.

Job Responsibilities

• Install cable television, internet and phone services.
• Completion and submission of all assigned work orders.
• Identify faults within the subscriber drop, up to the subscriber equipment to ensure proper signal level, picture quality and compliance with all local, state, federal and Zito Media requirements and standards. Correct these faults by adjusting, repairing or replacing components.
• Complete work assignments generated through subscriber service requests.
• Communicate effectively with the customer concerning reception problems, instructions and services.
• Apply technical expertise to a variety of situations, evaluating problems and implementing the best solutions.
• Work under minimal supervision, within broad guidelines of procedures and goals. Inform supervisor as needed.
• Maintain a professional attitude and appearance at all times.
• Perform other related duties and tasks as assigned or as become evident.
• Travel out of state may be required, at times, to assist with coverage

Requirements

• Safely be able to climb a ladder multiple times throughout the day. The company's ladders are typically rated at 250lbs maximum capacity, unless a reasonable accommodation for a higher weight capacity is requested and required.
• Ability to climb, carry, set-up, and extend ladders, weighing up to 100lbs, multiple times daily
• High school diploma or its equivalent.
• Valid state driver's license along with an excellent driving record.
• Friendly, patient, basic courtesy, diplomatic abilities and a pleasant demeanor.
• Basic computer troubleshooting to include email and MS Office.
• Prior experience in a service environment preferred.
• Ability to climb poles and ladders daily.
• Confidence working in/on buckets, ladders and utility poles at heights of up to 40 feet.
• Work indoors and outdoors in all types of weather.
• Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.
• Able to work a variety of schedules in order to provide needed coverage, for both normal duty and on-call duty.
• Sufficient visual and aural acuity to operate a variety of standard test and measurement equipment.

• ***Zito Media retains the right to change this job description any time. Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas.***

***Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex.***

***The company encourages job applications from minority and female candidates.***