Cable & Internet Field Service Technician (On-Call)

Zito Media; Du Bois (NE); On-site; USD 42,000 - 52,000; Full time

Job summary

Zito Media is seeking a Service Installation Technician to perform routine installations, disconnects, and troubleshooting of cable, high-speed internet, phone services and end user equipment. This position will require on-call evenings and weekends when scheduled or needed.

Responsibilities include installing services, completing work orders, diagnosing faults, and guiding customers in using equipment, while maintaining professional conduct and safety standards.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with an excellent driving record.
• Able to climb ladders and poles and work at heights.
• Basic computer troubleshooting and MS Office.
• Prior service experience preferred.
• On-call availability for evenings/weekends as needed.

Responsibilities

• Install cable television, internet and phone services.
• Completion and submission of all assigned work orders.
• Identify faults within the subscriber drop, up to the subscriber equipment to ensure proper signal level, picture quality and compliance with all local, state, federal and Zito Media requirements and standards. Correct these faults by adjusting, repairing or replacing components.
• Complete work assignments generated through subscriber service requests.
• Communicate effectively with the customer concerning reception problems, instructions and services.
• Apply technical expertise to a variety of situations, evaluating problems and implementing the best solutions.
• Work under minimal supervision, within broad guidelines of procedures and goals. Inform supervisor as needed.
• Maintain a professional attitude and appearance at all times.
• Perform other related duties and tasks as assigned or as become evident.
• Travel out of state may be required, at times, to assist with coverage

Skills

Customer service

Manual dexterity

Problem solving

MS Office basics

Education

High school diploma or equivalent

Tools

Ladders

Drills

Electrical testing tools

Job description

Zito Media is seeking a Service Installation Technician to perform routine installations, disconnects, and troubleshooting of cable, high-speed internet, phone services and end user equipment. This position will require on-call evenings and weekends when scheduled or needed.

Responsibilities include installing services, completing work orders, diagnosing faults, and guiding customers in using equipment, while maintaining professional conduct and safety standards.