Service/Installation Technician

Culligan; Big Rapids (MI); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

McCardel Culligan is seeking a Service & Installation Technician to install, service, and repair residential and commercial water treatment systems. You will diagnose issues, perform preventive maintenance, and help customers maximize the benefits of their systems.

This role combines hands-on technical work with exceptional customer service. Training is provided for the right candidate, and a valid driver's license is required.

Qualifications

• High school diploma or equivalent required.
• Mechanical aptitude and strong troubleshooting skills preferred.
• Excellent customer service and communication abilities.
• Ability to lift up to 50 pounds and perform physical work.
• Valid driver's license with clean record required.

Responsibilities

• Install, service, and repair Culligan water treatment equipment.
• Perform preventative maintenance and diagnose mechanical or operational issues.
• Conduct water quality testing and recommend treatment solutions.
• Educate customers on operation, maintenance, and benefits of their systems.
• Complete service documentation accurately using company systems.
• Maintain professional and customer-focused attitude on every call.
• Follow safety standards and installation procedures.
• Coordinate with dispatch and office staff as needed.
• Keep company vehicles and tools in good condition.

Skills

Mechanical aptitude

Customer service

Communication

Problem-solving

Reliability

Physical stamina

Driver's license

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

McCardel Culligan

Are you looking for a career where no two days are the same? Do you enjoy solving problems, working with your hands, and providing outstanding customer service? At McCardel Culligan, our Service & Installation Technicians do more than install equipment they build lasting customer relationships and help families and businesses enjoy clean, high-quality water every day.

If you're dependable, mechanically inclined, and take pride in doing quality work, we'd love to hear from you.

About Us

For more than 85 years, Culligan has been a trusted leader in water treatment, providing innovative solutions that improve water quality for homes and businesses. At McCardel Culligan, we're passionate about delivering clean, safe, and great-tasting water while creating exceptional customer experiences. Our mission is simple: improve the well-being of every customer we serve.

Position Overview

As a Service & Installation Technician, you'll install, maintain, and repair residential and commercial water treatment systems, including water softeners, reverse osmosis systems, and filtration equipment. Every day brings a new challenge as you diagnose issues, perform preventative maintenance, and help customers get the most from their water treatment systems.

This role combines hands-on technical work with customer service, making it an excellent opportunity for someone who enjoys problem-solving, working independently, and making a positive impact in customers' homes and businesses.

Key Responsibilities

• Install, service, and repair Culligan water treatment equipment.
• Perform preventative maintenance and diagnose mechanical or operational issues.
• Conduct water quality testing and recommend appropriate treatment solutions when needed.
• Educate customers on the operation, maintenance, and benefits of their water treatment systems.
• Complete service documentation accurately using company systems.
• Maintain a professional, courteous, and customer-focused attitude during every service call.
• Follow company safety standards and installation procedures.
• Communicate effectively with dispatch, office staff, and fellow team members.
• Maintain company vehicles, tools, and equipment in a clean and organized manner.

Qualifications

• High school diploma or equivalent.
• Mechanical aptitude with strong troubleshooting and problem-solving skills.
• Experience in plumbing, HVAC, appliance repair, construction, maintenance, or a related mechanical field is preferred but not required. We provide training for the right candidate.
• Excellent customer service and communication skills.
• Ability to lift and carry up to 50 pounds and perform physical work throughout the day.
• Valid driver's license with a clean driving record.
• Dependable, organized, and self-motivated.
• Ability to work Monday through Friday, with occasional flexibility as needed.

What We Offer

• Competitive hourly pay is based on experience, between $19.00 - $21.00 with overtime opportunities.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Paid holidays and paid time off.
• 401(k) retirement plan with company match.
• Paid training and ongoing career development opportunities.
• Company-provided tools and equipment (if applicable).
• Supportive team environment with opportunities for advancement.
• The opportunity to make a meaningful difference by improving the quality of water for homes and businesses in your community.

Why Join McCardel Culligan?

At McCardel Culligan, we're more than a water company-we're a team dedicated to improving lives through better water and exceptional service.

When you join our team, you'll become part of a respected company that values integrity, teamwork, and professional growth. We invest in our employees, provide opportunities to develop new skills, and recognize the important role every team member plays in our success.

Whether you're an experienced technician or someone with strong mechanical skills looking to build a long-term career, we'll provide the training, support, and opportunities you need to succeed.