Service & Industrial Technician

United Phosphorus Limited (UPL); Visalia (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

DECCO Postharvest in Visalia, CA is seeking a Service & Industrial Technician to maintain equipment in packing houses, optimize performance, and communicate with multiple departments within DECCO.

This role requires strong mechanical aptitude and hands-on experience with electrical systems, PLCs, and control panels; you will train technicians and provide field service support to customers as needed.

Qualifications

• BS degree in a relevant STEM field or 3 years of technical experience.
• Professional communication skills.
• Valid Driver's License.
• Experience with electrical systems, PLC use, and control panel designs.
• Ability to read CAD drawings and electrical diagrams.
• Strong written and verbal communication skills.

Responsibilities

• Design, install, configure, maintain, and optimize control systems used by DECCO, including electrical/mechanical components and automation equipment.
• Troubleshoot and repair PLC/Control Panels, sprayers, pumps, motors, and related equipment; read blueprints and diagrams.
• Provide field service support onsite at customer accounts and communicate current equipment status to teams and customers.
• Train service technicians on new equipment, create training materials and standard procedures, and maintain maintenance records.
• Provide coverage for service team during peak periods and travel to support customer needs.
• Collaborate with internal and external partners to meet deliverables and share field insights.
• Work at DECCO warehouses, offices, and customer sites; travel 1–6 hours daily; operate in varying environments.

Skills

Professional communication

Valid driver's license

Electrical PLC use

Control panel design

Read CAD drawings

Strong written and verbal skills

Education

BS degree in STEM

3 years experience / technical training

Tools

PLC programming

CAD software

Job description

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Job Id: 13968

City: Visalia, California, United States

Department: Service

Employee Type: Permanent Full Time

Seniority Level: Associate

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Description: About DECCO Postharvest: DECCO, an ADVANTA company, is the global leader in providing postharvest solutions to reduce food waste and enhance the freshness of fresh fruits and vegetables all along the food supply chain. DECCO delivers value every day to packers, shippers, supermarkets and consumers with customized coating, decay control, sanitization and disinfection products, application technology, on-site service and almost 90 years of postharvest expertise. Our 200+ dedicated DECCO employees operate in over 40 countries.

Our purpose is to enable more and better Fresh Food for the world. More. Beautiful. Fresh

Job Summary:

The Service &Industrial Technician will maintain DECCO equipment in their respective packing houses and territory. Optimize equipment performance and improve product application. Positions requires strong mechanical aptitude and the ability to communicate with multiple departments within DECCO, customer management and customer staff.

JOb Responsibilities:

• Systems Development/Implementation : Ability to design, install, configure, maintain, and optimize all control systems used by DECCO. This may include electrical and mechanical systems as well as PLCs, control panels, sensors, instrumentation, and automation equipment. Maintain equipment and parts inventory to ensure availability and readiness for customer and internal service needs.
• Problem Solving: Ability to read blueprints schematics and diagrams to properly diagnose equipment malfunctions. Troubleshoot, test, disassemble, repair, and reassemble company equipment including PLC/Control Panels, sprayers, pumps, motor, foggers and other equipment.
• Team Support : Provide support to service technicians and customers by finding solutions to various equipment malfunctions. This includes being onsite at our customer accounts on a frequent basis, working alongside our service and commercial teams, and being able to communicate the current functionality and working condition of our equipment and processes to all involved. Provide advanced technical support and escalation assistance for complex service issues and equipment failures.
• Training/Development: Obtain training and promote proper use and care of DECCO technical equipment. Train service technicians on new equipment and best practices. Maintain accurate maintenance records. Support the onboarding, training, and development of service technicians and other team members by providing hands‑on instruction, technical guidance, field coaching, and troubleshooting assistance. Assist in developing training materials, standard procedures, and technical documentation to support continuous learning and service excellence. Maintain accurate maintenance records.
• Service Coverage Support: Provide field service coverage when business needs require, including supporting customer service calls, scheduled maintenance, equipment installations, and emergency service work. Serve as a backup resource for the Service Team during vacations, PTO, leaves of absence, open positions, peak workload periods, or other staffing shortages to ensure continuity of customer support and service delivery.
• Collaboration and Cooperation: Provide and accept valuable input from internal and external partners to provide solutions for system needs. Provide feedback to DECCO managers and others to keep team informed of field activities of opportunities and challenges. Follow directions to meet deliverables.
• Working conditions: Perform job functions at DECCO warehouses, offices, laboratories, customer packinghouses, storage facilities, and other locations as assigned. Work in ambient outdoor temperatures throughout the year and in cold storage facilities. Regular use of stairs, ladders, and platforms. Frequently travel in company provided vehicle, between 1 and 6 hours a day. May require standing for long periods.
• Innovation and Improvement: Work with Industrial Technology Manager to drive advancements in innovation and continuous improvements of our application equipment, digital platforms, and new technologies.Assist in identifying and implementing improvements that enhance equipment reliability, service efficiency, system performance, and customer value.

REQUIRED EDUCATION, SKILLS, ABILITIES, AND EXPERIENCE:

• BS degree in a relevant STEM degree, or 3 years of experience with some technical training and/or certificates
• Professional communication skills
• Valid Drivers License
• Experienced in electrical, PLC use, and control panel designs
• Experience installing and troubleshooting mechanical and/or electrical systems
• Able to read and work from CAD drawings and electrical diagrams
• Strong written and verbal skills

PREFERRED SKILLS, ABILITIES, AND EXPERIENCE:

• Lean Six Sigma Black Belt Certification
• Experience working with agriculture or industrial chemicals
• Experience working with sensors, transmitters, pumps, motors, and automation controls
• PLC programming
• Clean driving record
• Computer skills: Word processor, spreadsheets, and other software

Reports to: Industrial Technology Manager

Supervisory Responsibilities:

• Number of direct reports – None
• Number of indirect reports – None

• Budget responsibilities – None

Travel: Occasional travel to support customers in other regions and attend company meetings

Location: Visalia, CA

KEY COMPETENCIES:

STRATEGIC MINDSET - Seeing ahead to future possibilities and translating them to breakthrough strategy

CUSTOMER FOCUS – Ability to building strong customer relationships and delivering customer-centric solutions

CULTIVATES INNOVATION - Thinks creatively and implements solutions for everyday problems; Strives to continually improve own processes and areas of business; Puts forward proposals and develops strategic implementation plans to introduce new and improved ways of operating.

RESOURCEFULNESS – Identifying, Securing & Deploying resources effectively & efficiently (People, funds, infrastructure) to accomplish business goals.