Service & Hospitality Manager - CRH

Paycom - ATS; Las Vegas (NV); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Full health insurance

Dental and vision insurance

Paid time off

Job summary

Carver Road Hospitality is seeking a Service & Hospitality Manager to assist the General Manager in overseeing daily FOH operations and staff training at our Las Vegas venue. You will ensure hospitality standards, drive guest experiences, and lead a service-driven team across front-of-house operations.

The ideal candidate brings 2 years in a high-volume restaurant/lounge, a professional demeanor, and flexibility to work days, evenings, weekends, and holidays. Health benefits and PTO are included.

Qualifications

• 2 years of previous experience in a high-volume restaurant/lounge.
• Friendly, professional, and outgoing.
• Able to bend and lift up-to 50 lbs.
• Capable of performing job duties or tasks that may require repetitive motion.
• Willing to work in an environment with hot kitchen elements or cleaning materials.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays.

Responsibilities

• Maintain professional appearance standards.
• Create and maintain a hospitable environment for guests.
• Lead and develop a service-driven FOH team.
• Oversee guest recovery and online complaint responses.
• Train staff on menus and product knowledge with cross-department collaboration.
• Ensure food, drinks, and service meet restaurant standards.
• Assist in planning and executing hospitality events.
• Oversee opening/closing duties and FOH cleanliness.
• Communicate clearly with back-of-house during service.
• Participate in hiring, interviewing, and staff development.

Job description

# Service & Hospitality Manager - CRHHot JobFlanker LV - Las Vegas, NV 89119## OverviewSalary Range$65,000.00 - $80,000.00 SalaryPosition TypeFull TimeCategoryManagement## Service & Hospitality ManagerAt Carver Road Hospitality, we are curators of unique and next-level hospitality brands. From world-class dining to bespoke nightlife and lounge concepts, we design experiences that create lasting memories.We are the creators and operators of award-winning venues in New York City, Las Vegas, Salt Lake City, and among other destinations. With a meticulous attention to detail and a focus on leveraging intangible elements, we are redefining industry standards and elevating expectations for lifestyle and luxury hospitality brands, ensuring the guest experience embodies our commitment to excellence.From shaping brand identities to seamless operations, Carver Road Hospitality is an investor, developer, operator, and marketer of premier and diverse hospitality concepts.**Position Summary**The Service and Hospitality Manager is responsible for assisting the General Manager with *overseeing* the daily operations and training of the front-of-house (FOH) service and hospitality team. The manager will work to ensure that all aspects of service and hospitality are planned, organized, and executed with the highest standards.**Duties and Responsibilities*** Maintain professional appearance standards as outlined in the Employee Handbook.* Create and maintain a hospitable environment that welcomes and takes care of all guests with sincerity, professionalism, and knowledge. This includes table touching, sincere guest interactions, and bespoke guest experiences.* Lead and develop a service-driven team that delivers high-level professional service, including table-side mannerisms and interactions.* Oversee guest recovery procedures and online complaint responses.* Possess in-depth knowledge of all food and beverage menus and lead ongoing product knowledge development for all staff members in collaboration with all departments and training lead.* Have knowledge of all FOH job duties and train in different positions to maintain proficiency in each.* Ensure food, drinks, and service are prepared and delivered according to restaurant standards.* Assist in creating and developing hospitality and service-driven guest events.* Help maintain cleanliness in FOH areas and the entire venue.* Communicate clearly and concisely with back-of-house employees/management during service.* Report all breakage, damage of equipment or furniture immediately to management.* Communicate product and equipment needs to the General Manager.* Participate in interviewing, hiring, and training of employees.* Coach FOH employees as needed and assist in their professional development.* Adhere to and oversee Department of Health and company sanitation standards.* Handle pressure and stress in a calm, controlled, and professional manner.* Make employee-related decisions consistent with company policies.* Control cash and other receipts in accordance with company accounting guidelines.* Oversee completion of all opening and closing duties to Company standard.* Other duties as assigned.**Our Ideal Candidate*** 2 years of previous experience in a high-volume restaurant/lounge.* Friendly, professional, and outgoing.* Able to bend and lift up-to 50 lbs.* Capable of performing job duties or tasks that may require repetitive motion.* Willing to work in an environment that may include exposure to hot kitchen elements or cleaning materials.* Able to work a flexible schedule, including days, evenings, weekends, and holidays.**As an important member of our team, you'll receive:*** Full health, dental, and vision insurance.* Paid time off to support a balanced life outside of work.*This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Craver Road Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal opportunity employer and value diversity and inclusion.*