Service Growth Consultant

Caterpillar Financial Services Corporation; Peoria (IL); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Job summary

Caterpillar Inc. is seeking a Service Growth Consultant in Peoria, IL to drive growth for Excavation Services through data-driven strategy and cross-functional collaboration.

You will partner with product groups, CS, NPI, Engineering, and enterprise teams to identify opportunities, align portfolios, and deliver measurable customer outcomes. Based full-time in Peoria, the role requires onsite work five days a week with up to 25% travel domestically and internationally.

Qualifications

• Customer-focused solutions addressing customer needs.
• Synthesize market data and competitive intelligence for decisions.
• Evaluate information and make decisions aligned to objectives.
• Communicate insights and recommendations clearly.

Responsibilities

• Partner with CS, NPI and Engineering to align aftermarket portfolio with customer needs and growth opportunities.
• Analyze competitive dynamics and market trends to identify risks, opportunities, and gaps.
• Convert voice-of-customer insights into strategic recommendations shaping the roadmap.
• Support Customer Solutions and dealer needs across Core regions.
• Lead cross-functional collaboration to align priorities and drive execution.

Skills

Customer Focus

Data Analysis

Decision Making

Communication

Relationship Building

Strategic Thinking

Job description

Career Area:

Strategy

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Excavation Division (EXD) is seeking a Service Growth Consultant to join our Peoria, IL team!

Role Summary:

In this role, you will help drive strategic growth for Excavation Services through an entrepreneurial, data-driven approach. As part of the EXD Aftermarket Business Development team, you will lead strategy development for Services Growth within the Core regions, partnering with product groups, Customer Solutions (CS), New Product Introduction (NPI), Engineering, and enterprise teams to identify market opportunities, strengthen portfolio alignment, and support initiatives that improve customer outcomes and long-term growth.

What You’ll Do:

• Partner with Customer Solutions, NPI, and Engineering to align the aftermarket portfolio with customer needs, industry trends, and regional growth opportunities.

• Evaluate competitive dynamics, market trends, and unmet customer needs to identify risks, opportunities, and strategic gaps.

• Synthesize voice-of-customer insights, competitive intelligence, and market data into recommendations that shape the aftermarket strategy roadmap.

• Support Customer Solutions and dealer needs across Core regions.

• Lead cross-functional collaboration with sales, marketing, finance, operations, and product support teams to align priorities and drive execution.

What You Have:

Customer Focus: Develops solutions that address customer needs, improve satisfaction, strengthen relationships, and support growth.
Data Gathering & Analysis: Synthesizes stakeholder input, market data ,and competitive intelligence to inform sound business decisions.
Decision Making and Critical Thinking: Evaluates complex information and makes informed decisions aligned to product, customer, and business objectives.
Effective Communications: Clearly communicates insights, priorities, and recommendations to diverse audiences.
Relationship Management: Builds productive relationships with enterprise partners and cross-functional teams.
Strategic Thinking: Connects market trends, customer needs, and business priorities to identify growth opportunities and keep teams focused on key objectives.

Top Candidates Will Also Have:

• Experience working directly with Caterpillar dealers, preferably in a field-based role

• Aftermarket experience in marketing, commercial, or business development functions.

• Strong customer orientation with the ability to understand customer challenges and develop practical, value-driven solutions.

• Ability to analyze data, identify insights, and translate findings into clear, actionable recommendations.

• Creative, forward-thinking problem-solving skills with a passion for continuous improvement.

• Flexibility and willingness to collaborate, influence, and lead change with internal stakeholders and external partners.

• Strong interpersonal and collaboration skills with the ability to influence across functions.

• Entrepreneurial mindset with a strong drive for results, innovation, and solving complex business challenges.

Additional Information:

• This role is based full-time in the Peoria, IL office and requires onsite work five days per week.

• Relocation assistance is available for candidates relocating to Peoria, IL.

• Visa sponsorship is not available for this position.

• This position requires up to 25% domestic and international travel.

Summary Pay Range:

$128,470.00 - $192,710.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position.

Posting Dates:

August 26, 2026 - September 7, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.