Senior Customer Solutions Consultant – Uptime & Maintenance

Caterpillar Inc.; Peoria (IL); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account

Tuition Reimbursement

Incentive bonus

Relocation assistance

Job summary

Caterpillar Inc. in Peoria, IL is seeking a Senior Customer Solutions Consultant – Uptime & Maintenance to help customers, dealers, and field teams improve maintenance outcomes through proactive strategies and connected equipment insights.

You will serve as a regional expert, identifying maintenance challenges, moving from reactive to planned maintenance, and partnering with sales, product, and service teams to strengthen engagement and long-term value.

Qualifications

• Experience connecting customer needs to solutions with measurable impact.
• Background in sales, support, product support, or maintenance.
• Strong customer focus translating needs into practical solutions.
• Knowledge of maintenance programs, service ops or aftermarket support.
• Familiarity with maintenance management, reliability practices, or connected tech.

Responsibilities

• Assess customer maintenance practices and identify uptime improvements.
• Drive uptime initiatives addressing unplanned downtime and PM compliance.
• Develop scalable maintenance solutions through dealers and field teams.
• Use insights to recommend actions that drive business results.
• Support adoption of maintenance solutions and digital tools regionally.
• Collaborate with sales, product, industry, dealer, and field teams.
• Provide coaching and guidance to teams for consistent solutions.
• Present recommendations and progress to leadership

Skills

Value Selling

Customer Focus

Decision Making

Critical Thinking

Effective Communications

Business Development

Job description

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Sales

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Customer Services Core Region (CSCR) is hiring a Senior Customer Solutions Consultant – Uptime & Maintenance to help customers, dealers, and field teams improve maintenance outcomes through proactive strategies, technology adoption, and customer-focused solutions.

Role Summary

In this role, you will serve as a regional consultant and subject matter expert, helping customers identify maintenance challenges, adopt scalable solutions, and move from reactive practices to more planned, connected, and proactive maintenance approaches. You will partner closely with customers, dealers, and Caterpillar teams to strengthen engagement, support aftermarket growth, and improve long-term customer value.

What You Will Do (Job Duties)

• Assess customer maintenance practices and identify opportunities to improve uptime, performance, and overall maintenance outcomes.
• Drive uptime improvement initiatives by addressing unplanned downtime, improving preventive maintenance compliance, accelerating repair turnaround, supporting condition-based maintenance, and increasing adoption of connected equipment insights.
• Develop and scale customer-focused maintenance solutions through dealers and field teams.
• Use customer, operational, and market insights to recommend practical actions that drive business results.
• Support adoption of maintenance solutions, digital tools and best practices across the region.
• Partner with sales, product, industry, dealer, and field teams to improve customer engagement and execution.
• Provide coaching, training, and guidance to help teams deliver consistent, customer-focused solutions.
• Present recommendations, business cases, and progress updates to company and dealer leadership.

What You Will Have (Core Skills)

Value Selling: Connects customer needs to solutions by clearly communicating value, benefits, and business impact.

Customer Focus: Builds strong customer relationships by understanding needs, anticipating challenges, and delivering solutions that improve customer outcomes and satisfaction.

Decision Making and Critical Thinking: Analyzes data, customer insights, and business needs to make sound recommendations and drive effective decisions.

Effective Communications: Communicates clearly across customers, dealers, and internal teams, tailoring messages to influence decisions and support alignment.

Business Development: Identifies growth opportunities and supports strategies that expand customer engagement, aftermarket solutions, and long-term value.

Top Candidates Will Also Have

• Proven experience and success in value selling, including connecting customer needs to solutions that drive measurable business impact and long-term customer value.
• Experience in sales, customer support, product support, maintenance management, project management, or related fields.
• Strong customer focus with the ability to translate needs into practical business solutions.
• Experience with equipment, maintenance programs, service operations, or aftermarket support.
• Knowledge of maintenance management, reliability practices, or connected equipment technologies.
• Ability to influence teams, lead change, and drive adoption of new solutions.
• Demonstrated success improving customer outcomes and supporting business growth.
• Experience solving for increased equipment uptime through examples such as reducing unplanned downtime, improving preventive maintenance compliance, increasing repair turnaround speed, supporting condition-based maintenance, or driving adoption of connected equipment insights.

Additional Details

• Preferred location: Peoria, IL
• Additional locations: Dallas, TX; Cary, NC
• Onsite requirement: 5 days per week
• Travel: Up to 50% domestic
• Relocation assistance is available
• Sponsorship is not offered

Job-Related FAQs

• Geographical responsibility: North America, Eastern U.S.
• Metrics: Aftermarket sales growth and scaled adoption of maintenance solutions.
• Primary interfaces: Regional Sales, industry teams, product groups, dealers, and field teams.

Summary Pay Range

$128,470.00 - $192,710.00

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates

August 28, 2026 - September 11, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.