Service Greeter

Lithia & Driveway; Springfield (OR); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Toyota of Springfield is seeking a Service Greeter/Porter who will welcome customers, direct them to service lanes, and assist with a range of duties to keep the Express Lube running smoothly. This hybrid role combines front-desk tasks with light porter duties in a fast-paced automotive environment.

You’ll verify contact details, check oil-change eligibility, and coordinate with technicians to ensure a seamless customer experience.

Qualifications

• 1+ year automotive or customer service experience.
• Friendly disposition and confidence talking with people.
• Comfortable being active and standing throughout the day.
• Willing to train and learn in a fast-paced environment.
• Valid driver’s license in your state.

Responsibilities

• Greet customers promptly and courteously upon arrival.
• Direct customers to the appropriate lane for service.
• Collect and verify customer contact information.
• Check lifetime oil change eligibility and recalls.
• Communicate with customers and the service team to ensure a smooth process.
• Safely move, park, and retrieve customer vehicles.
• Maintain organization and cleanliness of the service drive, customer areas, and parking lots.
• Assist technicians and advisors with vehicle staging and workflow needs.
• Perform vehicle walk-arounds and basic inspections.
• Support the service team with miscellaneous tasks.

Skills

Customer service

Automotive experience

Communication skills

Team player

Computer literacy

Active working

Valid driver's license

Education

High School diploma or equivalent

Tools

Dealership software

Job description

Dealership:

L0065 Lithia Toyota of Springfield

Toyota of Springfield

Service Greeter/Porter

Pay: $16.50 hourly

Schedule: Tuesday through Friday 8:00 to 5:00 and Saturday 7 am to 3 pm.

Springfield Toyota is growing and looking for a customer-focused team member to join our Express Lube Department. This is a unique hybrid role that combines Greeter and Porter responsibilities. If you enjoy working with people, staying active throughout the day, and enjoy the automotive atmosphere, then we want to talk with you!

As the first point of contact for our service customers, you’ll help create an exceptional service experience while supporting the efficiency and organization of our Express Lube operation.

Why Join Our Team?

At Lithia, we live by our core values every day:

• Earn Customers for Life – We build trust and lasting relationships through transparency and care.
• Take Personal Ownership – We act with integrity and accountability in all we do.
• Improve Constantly – We embrace change, innovation, and growth.
• Have Fun! – We celebrate our successes and enjoy what we do together.

What You’ll Do

You’ll be the first friendly face our customers see when they arrive for service. You’ll help organize and direct customers into the appropriate service lanes and assist with a variety of support tasks, including:

• Greet customers promptly and courteously upon arrival.
• Direct customers to the appropriate lane for service.
• Collect and verify customer contact information to maintain accurate records.
• Check lifetime oil change eligibility and confirm any open recalls that you need to schedule or complete.
• Communicate with both customers and the service team to provide a smooth process.
• Safely move, park, and retrieve customer vehicles.
• Maintain organization and cleanliness of the service drive, customer areas, and vehicle parking lots.
• Assist technicians and advisors with vehicle staging and workflow needs.
• Perform vehicle walk-arounds and basic inspections
• Support the service team with miscellaneous operational tasks to help keep the department running smoothly.

What You’ll Bring

• 1+ year of automotive or customer service experience is ideal, but we’re willing to train.
• Friendly disposition and confidence talking with people. You will be ready to have conversations with customers while gathering important information.
• Adept to handle high-volume and adapt to our needs
• A team-oriented mindset, always ready to step in and support colleagues.
• Working knowledge of computers and technology. Comfortability in navigating computer and dealership technologies.
• Comfortable being active throughout the day and working in varying weather conditions.
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.