Service Fulfillment & Continuous Improvement Specialist

TRUMPF; Farmington (CT); On-site; USD 75,000 - 112,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision benefits

Education reimbursement

Parental leave

Paid time off from day one

Life insurance at 2x base salary

Disability coverage

Gym membership subsidy

Employee referral bonuses

Scholarship program for employees' ch

Job summary

TRUMPF Inc. in Farmington, CT seeks a Service Fulfillment & Continuous Improvement Specialist to optimize service operations across North America. You will drive lean initiatives for spare parts, service tools, and administration, collaborating with Spare Parts Management, Sales, Product Management, and Service teams.

You will enhance SAP master data, analyze performance, and streamline fulfillment processes to improve customer satisfaction and operational effectiveness.

Qualifications

• Lean principles and continuous improvement experience.
• Experience with SAP or ERP systems.
• Master data management and pricing/order management knowledge.
• Strong analytical skills and data-driven decision making.
• Proficiency with Microsoft Excel, Outlook, and PowerPoint.

Responsibilities

• Improve Spare Parts processes and data quality in SAP master data.
• Analyze financial and operational metrics to drive performance.
• Support New Product Introduction with readiness and data support.
• Develop customer-specific spare parts recommendations and reports.
• Lead and apply Lean methods to streamline fulfillment workflows.
• Collaborate cross-functionally to implement standardized solutions.

Skills

Lean principles

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration / Supply Chain / Operations / Industrial Engineering

Tools

SAP

Microsoft Excel

ERP systems

Job description

Service Fulfillment & Continuous Improvement Specialist

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team.

Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo.

Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? The Service Fulfillment & Continuous Improvement Specialist plays a key role in optimizing service operations across North America.

This position focuses on improving processes, enhancing operational efficiency, and driving continuous improvement initiatives across spare parts, service tools, and service administration. Working closely with the Spare Parts Management, Sales, Product Management, and Service teams. The Specialist identifies opportunities for improvement, develops data-driven solutions, and supports the successful introduction of new products into the market. This role also contributes to improving SAP master data, analyzing business performance, and streamlining fulfillment processes to enhance customer satisfaction and operational effectiveness.

Duties & Responsibilities

• Customer and Stakeholder Support: Provide exceptional service to internal and external customers by delivering timely, accurate, and effective solutions.
• Spare Parts Process Optimization: Collaborate with the Spare Parts Management team to improve processes, maintain accurate SAP master data, and ensure proper setup and management of spare parts.
• Business and Financial Analysis: Analyze key financial and operational performance indicators within the Spare Parts business, including pricing, costing, warranty costs, and other relevant metrics. Identify trends and recommend actions to improve business performance.
• New Product Introduction (NPI): Support Sales and Product Management in the introduction of new products, with a focus on spare parts readiness, product data, and the supporting processes required for successful market launch.
• Customer-Specific Solutions: Develop and support customized spare parts recommendations, consumption analyses, and cost reports to address specific customer requirements and support informed decision-making.
• SAP Data Management: Serve as the SAP key user for TUS spare parts pricing, supporting data accuracy, process consistency, troubleshooting, and continuous system and process improvements.
• Lean Management and Continuous Improvement: Lead and support improvement projects within Service Fulfillment, apply Lean principles and structured problem‑solving methods to streamline workflows, reduce waste, improve quality, efficiency, and service performance. Areas of focus include spare parts orders, claims, returns, service tool management, and administrative processes.
• Cross-Functional Collaboration: Work closely with relevant stakeholders to identify process gaps, implement standardized solutions, and ensure improvements are effectively adopted and sustained across the organization.

Experience

• Practical experience applying Lean principles and continuous improvement methodologies, preferably in procurement, order management, inventory control, or service operations.
• Experience with SAP or another ERP system is preferred.
• Knowledge of master data management, pricing strategy, and order management processes is an advantage.
• Strong analytical skills and the ability to interpret operational and financial data, identify improvement opportunities, and translate findings into actionable recommendations.
• Proficiency with Microsoft Office 365, particularly Excel, Outlook, and PowerPoint.

Education

• Bachelor’s degree in business administration, Supply Chain Management, Operations Management, Industrial Engineering, or a related field; alternatively, 3–5 years of relevant professional experience in service operations, Lean Management, or process optimization.

Pay & Benefits

• Retirement: 401(k) with generous company match
• Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
• Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
• Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
• Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
• Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
• Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children

Pay Range: $75,400 - $111,800

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.