Service Foreman I - HVAC

Pueblo Mechanical & Controls; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Pueblo Mechanical & Controls is looking for a supervisor in Phoenix, Arizona, to oversee Service Technicians and maintain strong relationships with high-profile customers. The role involves directly supervising technicians, addressing service issues, and ensuring high-quality performance and customer satisfaction.

The ideal candidate will have experience in technical supervision and customer management. You will play a crucial role in training technicians and resolving service-related challenges, ensuring the Service Department remains competitive in the market.

Qualifications

• Experience in supervising service technicians.
• Strong interpersonal skills for customer interactions.
• Ability to provide technical support in the field.

Responsibilities

• Supervise and train Service Technicians.
• Maintain relationships with high profile customers.
• Provide technical support and training for technicians.

Job description

Job Duties / General Requirements

• Direct supervision of the Service Technicians
• Review Service tickets, paperwork and quality of work and provide supervisory oversight of all Phoenix-based technicians.
• Addresses concerns related to above directly with Service Technicians and provides training and coaching as needed.
• Responsible for the recruitment and retention of qualified technicians in the Maricopa County market.

Customer Relationships

• Visit high profile customers as needed.
• Establish contact on a monthly basis with high profile Service customers to ensure the customer expectations are being met.
• Resolve customer service issues as they arise.
• Meet with customers on an as needed basis to resolve any customer issues that may arise from technician’s performance or billing issues. Bring the issues to the attention of the Service Manager to come up with a resolution for the customer.

Technical Support for Customers and Technicians

• Be available to answer technical issues that may arise on difficult jobs that the technicians may encounter.
• Be able to work in the field with the technicians on difficult jobs or be a backup to the technician pool when the Service call demand is high.
• Perform annual reviews on technicians with the Service Manager.
• Advise the Service Manager of the technician’s performance and meet with the technicians quarterly to evaluate their work performance.
• Ride with/work with technicians a minimum of twice a year for on‑job supervision.
• Document and track the progress and training of the technician pool.
• Implement a training schedule and work with the Service manager to get the correct training implemented to ensure the Service Department is competitive in our current and expanding markets.
• Develop individual training plans for each technician based on the job supervision and quarterly reviews.

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