Service Foreman

Dead River Company; Auburn, Northern (ME, KY); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Life Insurance

Short-term disability

Long-term disability

401(k) match

Paid time off

Tuition assistance

Scholarships

Product discounts

Growth opportunities

Job summary

Dead River Company in Auburn, ME is seeking a Service Foreman to supervise installation and repair of heating equipment, ensuring customer satisfaction and a profitable operation.

The role leads service technicians, trains staff, controls quality, manages scheduling, and provides cost estimates for installations. Candidates should have strong leadership, communication, and troubleshooting skills, with a Master License preferred.

Qualifications

• Leadership responsibilities over service technicians and scheduling.
• Strong communication and interpersonal skills with customers.
• Technical, mechanical and analytical troubleshooting capabilities.
• Independent work ability in a dynamic environment with quality control focus.

Responsibilities

• Assumes responsibility for overall performance and management of service technicians.
• Assures proper training and development of technicians in the service department.
• Keeps abreast of technological improvements in petroleum equipment.
• Strives for productivity through quality control and timely work completion.
• Inspects technicians' work for quality control and provides feedback.
• Reconciles customer complaints and ensures proper resolution.
• Maintains service department vehicles and inventory per guidelines.
• Provides cost estimates for internal parts and labor on installations.

Skills

Leadership

Communication

Customer service

Technical skills

Troubleshooting

Independence

Education

High school diploma or equivalent

Job description

$31.00 to $47.00 an Hour Depending on Experience

Position Summary:

The Service Foreman supervises and participates in the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation.

Essential Functions:

• Assumes responsibility for the overall performance and management of service technicians. Assures that work assignments are completed correctly and efficiently.
• Assures proper training and development of technicians in the service department to provide quality service to customers and retain a skilled, productive workforce.
• Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.
• Strives for a high level of productivity through quality control (eliminating callbacks) and by the timeliness of completed work projects.
• Inspects the work of service technicians for quality control purposes and provides guidance and performance feedback as necessary. May be asked to maintain written performance documentation on technicians.
• Reconciles customer complaints and ensures proper resolution.
• Assumes responsibility, as needed, for the maintenance of service department vehicles. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.
• Provides cost estimates for internal parts and labor on equipment installations when requested.
• Sets an example of a high standard of corporate image. Works to develop a sense of teamwork among all technicians.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Other Tasks:

Performs other work-related duties as assigned. Education: A high school diploma or equivalent is required. Experience: Two to four years of supervisory experience is preferred. Prior working knowledge of the petroleum industry is a plus.

Contacts:

There is frequent communication with the Administrative Service Manager, Service Manager, service dispatchers, company sales personnel, technicians, local and state fire officials, building inspectors and customers. Certification and Testing: The Service Foreman must have a Master License.

Equipment Used:

Service Foreman uses and must be familiar with all types of heating equipment and the equipment and tools necessary for service and installations.

Decisions Made:

• Determines the labor hours required for company sales personnel as part of the installation estimates submitted to customers.
• Assists the Administrative Service Manager with service department scheduling to balance emergencies, customer service and budgetary considerations.

Safety Considerations:

The Service Foreman oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness.

Other Attributes Required:

• Leadership skills and a desire to lead and train
• Strong communication and interpersonal skills
• Focused on customer service
• Technical, mechanical and analytical (troubleshooting) skills
• Ability to work independently and in a dynamic environment
• Delegation and follow-up skills with an emphasis on quality control

Temperatures can vary from below zero to above 90 degrees, depending on the season. Since the job involves working with devices that burn petroleum products, there is some exposure to the product and fumes. The work area is occasionally cramped with little headroom and can range from clean to very dirty.

Weight or Force Moved:

The Service Foreman, when working on site, can be expected to move various sized objects weighing from a few ounces to over 100 pounds. When very heavy objects are moved all employees should request assistance. (See accompanying Physical Requirements Analysis for more detail).

Qualifications

Licenses & Certifications

Preferred

DL Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.