Propane Service Foreman

Dead River Company; Portland (ME); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health Insurance - Premiums as low as $6

Dental insurance and Vision Insurance

Company Provided Life insurance

401(k) plan with company match

Paid time off and paid holidays

Tuition assistance and scholarships

Discounts on products and services

Opportunities for growth

Job summary

A regional heating service provider in Portland, Maine is seeking a Propane Service Foreman to oversee the installation and repair of heating equipment. This role involves managing service technicians, ensuring customer satisfaction, and maintaining high operational standards. Ideal candidates will have supervisory experience, technical skills, and a focus on customer service. The position offers competitive compensation and industry-leading benefits including health insurance, 401(k) plan, and opportunities for growth.

Qualifications

• 2-4 years of supervisory experience recommended.
• Familiarity with petroleum industry preferred.
• Must possess a Master License.

Responsibilities

• Supervises installation and repair of heating equipment.
• Manages service technicians and ensures work is efficient.
• Handles customer complaints and ensures proper resolutions.
• Keeps service department vehicles maintained and clean.
• Inspect technicians' work for quality and provide feedback; maintain performance documentation if needed.
• Resolve customer complaints and ensure proper resolution.

Skills

Leadership skills

Strong communication skills

Customer service focus

Technical skills

Mechanical skills

Analytical skills

Quality control

Education

High school diploma or equivalent

Tools

Heating equipment

Service vehicles

Job description

The Propane Service Foreman supervises and participates in the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation.

Essential Functions

• Assumes responsibility for the overall performance and management of service technicians. Assures that work assignments are completed correctly and efficiently.
• Assures proper training and development of technicians in the service department to provide quality service to customers and retain a skilled, productive workforce.
• Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.
• Strives for a high level of productivity through quality control (eliminating callbacks) and by the timeliness of completed work projects.
• Inspects the work of service technicians for quality control purposes and provides guidance and performance feedback as necessary. May be asked to maintain written performance documentation on technicians.
• Reconciles customer complaints and ensures proper resolution.
• Assumes responsibility, as needed, for the maintenance of service department vehicles. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.
• Provides cost estimates for internal parts and labor on equipment installations when requested.
• Sets an example of a high standard of corporate image. Works to develop a sense of teamwork among all technicians.

Highly Competitive Compensation and Industry Leading Benefits

• Health Insurance – Premiums as low as $6 for full‑time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short‑term and Long‑Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Other Tasks

Performs other work‑related duties as assigned. Education: A high school diploma or equivalent is required. Experience: Two to four years of supervisory experience is preferred. Prior working knowledge of the petroleum industry is a plus.

Contacts

There is frequent communication with the Administrative Service Manager, Service Manager, service dispatchers, company sales personnel, technicians, local and state fire officials, building inspectors and customers. Certification and Testing: The Service Foreman must have a Master License.

Equipment Used

Service Foreman uses and must be familiar with all types of heating equipment and the equipment and tools necessary for service and installations.

Decisions Made

• Determines the labor hours required for company sales personnel as part of the installation estimates submitted to customers.
• Assists the Administrative Service Manager with service department scheduling to balance emergencies, customer service and budgetary considerations.

Safety Considerations

The Service Foreman oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness.

Other Attributes Required

• Leadership skills and a desire to lead and train
• Strong communication and interpersonal skills
• Focused on customer service
• Technical, mechanical and analytical (troubleshooting) skills
• Ability to work independently and in a dynamic environment
• Delegation and follow‑up skills with an emphasis on quality control

Physical Requirements

Temperatures can vary from below zero to above 90 degrees, depending on the season. Since the job involves working with devices that burn petroleum products, there is some exposure to the product and fumes. The work area is occasionally cramped with little headroom and can range from clean to very dirty.

Weight or Force Moved: The Service Foreman, when working on site, can be expected to move various sized objects weighing from a few ounces to over 100 pounds. When very heavy objects are moved all employees should request assistance. (See accompanying Physical Requirements Analysis for more detail).

Licenses & Certifications

• DL Driver’s License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.