Service Field Supervisor - Special Projects

Polk Mechanical Company; Grand Prairie (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Polk Mechanical Company is seeking an HVAC Service Field Supervisor in Grand Prairie, Texas. This role involves hands-on leadership to guide field service staff in a fast-paced environment. The ideal candidate will demonstrate strong interpersonal skills, prioritize safety, and maintain a culture focused on customer satisfaction.

Responsibilities include training staff, serving as a technical advisor, and ensuring productivity meets customer standards. Join us to build lasting relationships with customers and create a successful team!

Qualifications

• Experience in managing field service staff.
• Ability to serve as a technical advisor to technicians.
• Commitment to safety and productivity.

Responsibilities

• Train and manage field service staff.
• Serve as a technical advisor to technicians and customers.
• Maintain safety and ensure customer requirements are met.
• Build relationships based on customer success.

Skills

Active listener

Employee relations skills

Training and coaching

Problem-solving

Customer service

Job description

Are you ready for the next step in your career? Ready to leave your ego at the door and develop your role as a servant leader to the hard working technicians in the field? Do you get excited at the thought of helping a team grow, and fostering a culture of inclusiveness? If so, our Service Field Supervisor may be a good fit for you!

Polk Mechanical Company is expanding in Dallas/Ft Worth through a reputation for high performance and outstanding service. We are looking for a HVAC Service Field Supervisor who will execute hands‑on leadership for our Dallas/Ft Worth Service Department.

Position Summary

HVAC Service Manager Primary Interfaces: Polk service employees at all levels
Environment: Multi-location: jobsite based business model
Pace: constant changing targets and quick turnaround is essential due to shifting priorities, changing client needs and project specifications
Demographic diversity: workforce enjoys a wide range of diversification associated with ethnicity, culture, position qualifications, socio-economic background, geographical differences, white & blue collar, etc.
Success Factors: Key functional experience needs to include the basics of:
Training, coaching, and management of field service staff.
Serving as a working supervisor and front line technical advisor to service technician and customers.
Maintaining safety and productivity and ensures technicians are meeting customer requirements.
Strong interpersonal skills and adept at employee relations:
Ideal candidate can handle the wear and tear of a fast‑paced environment with an advanced sense of urgency while maintaining an employee‑focused culture.
Must be an active listener, servant leader, team‑oriented, and demonstrate spatial intelligence in problem-solving and process implementation while providing exemplary customer service to both external and internal customers.
Facilitate compliance and maintain culture focused on customer satisfaction: Ensures that our customer is viewed through the lens of not just one project, but a lifetime of projects. Ensure field technicians are doing whatever it takes to build a relationship based in confidence and success for our customers for life.

Key Responsibilities

• Training, coaching, and management of field service staff
• Serving as a working supervisor and front line technical advisor to service technician and customers
• Maintaining safety and productivity and ensuring technicians meet customer requirements
• Strong interpersonal skills and adept at employee relations, handling the wear and tear of a fast‑paced environment with an advanced sense of urgency while maintaining an employee‑focused culture
• Ensuring compliance and maintaining a culture focused on customer satisfaction, viewing our customer through the lens of a lifetime of projects
• Helping field technicians build relationships based on confidence and success for our customers for life

Qualifications

• Active listener, servant leader, team‑oriented, and ability to demonstrate spatial intelligence in problem‑solving and process implementation
• Experience in training, coaching, and managing field service staff
• Proven ability to serve as a front line technical advisor to technicians and customers
• Commitment to safety, productivity, and meeting customer requirements
• Strong interpersonal and employee relations skills

If you’re up to the challenge of one of the most exciting HVAC Service Field Supervisor roles, send us a copy of your resume and apply at www.polkmechanical.com/careers. We are ready to be blown away by your experience!