Service Experience Lead — Hybrid, Change & Coaching

Cambridge Investment Research, Inc.; Iowa, Northern (LA, KY); Hybrid; USD 67,000 - 82,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Life Insurance

Long-term Disability

401K with match

Paid holidays

Job summary

Cambridge Investment Research, Inc. is seeking a Service Experience Supervisor to lead a dedicated team delivering exceptional service to Financial Professionals, clients, and internal partners.

The role requires a proven leader who embraces change, drives accountability, and develops high-performing teams in a hybrid environment. You will coach and mentor associates, promote continuous improvement, and manage process and technology changes.

Qualifications

• Three or more years of leadership, supervisory, finance, operational, or related experience.
• Demonstrated ability to lead teams through change and drive adoption of new processes or initiatives.
• Strong coaching, performance management, and employee development skills.
• Excellent communication, interpersonal, and relationship-building abilities.
• FINRA SIE and Series 99 license required

Responsibilities

• Lead a team delivering high-quality service to Financial Professionals, clients, and internal partners.
• Coach, mentor, and develop associates through training and career growth opportunities.
• Drive accountability, change management, and continuous improvement across processes and technology.
• Monitor service levels and team performance, addressing escalated issues with effective resolutions.

Skills

Leadership experience

Coaching & development

Communication skills

Change management

FINRA SIE

Series 99 license

Job description

Cambridge Investment Research, Inc. is seeking a Service Experience Supervisor to lead a dedicated team delivering exceptional service to Financial Professionals, clients, and internal partners.

The role requires a proven leader who embraces change, drives accountability, and develops high-performing teams in a hybrid environment. You will coach and mentor associates, promote continuous improvement, and manage process and technology changes.