Service Estimator/ Service Coordinator

ZipRecruiter; Metuchen (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the HVAC industry is seeking a full-time service support specialist. The role involves estimating labor and materials, ordering parts, and providing technical support. Candidates should have a minimum of high school education, technical school background, and 3 to 5 years of HVAC experience. Excellent communication and customer service skills are essential.

Qualifications

• Three to five years of HVAC industry experience in Service.
• Ability to work independently after initial training.

Responsibilities

• Estimate labor, materials, and subcontractors for service repair proposals.
• Order parts for service calls and maintain communication with customers.
• Prepare estimates and generate proposals for Service Manager approval.

Skills

Knowledge of HVAC industry

Knowledge of estimating

Excellent communication skills

Customer service oriented

Analytical and detail oriented

Education

Minimum high school education – Technical school education

Tools

Word

Excel

Job description

Job DescriptionJob Description

DESCRIPTION OF POSITION:

Responsible for estimating labor, materials and subcontractors required for service repair proposals and ordering of parts for service calls. Assist dispatchers on incoming service calls. Provide technical support to service department and technicians. Must have excellent verbal and written communication skills and must be able to work independently as well as part of the team.

RESPONSIBILITIES:

• Review all service tickets given by Service Manager to have parts/labor quoted to customer for approval
• Order parts generated by service calls
• Research all parts, cost, subs and availability before quoting jobs
• Prepare estimates and generate proposals for Service Manager approval
• Maintain communication with customers and vendors
• Follow-up with change order requests and estimates
• Assist service technicians to locate parts for service calls as required
• Issue POs to subcontractors and vendors as required
• Enter POs and track delivery
• Assist Accounts Receivable with following up on invoices
• All other duties assigned by management

EDUCATION AND/OR EXPERIENCE

• Minimum high school education – Technical school education
• Three (3) to five (5) years of HVAC industry experience in Service

REQUIRED SKILLS AND STRENGTHS

• Knowledge of HVAC industry
• Knowledge of estimating
• Able to plan
• Competent in conflict management
• Ability to meet deadlines
• Computer literate with Word, Excel, email and data entry
• Able to adapt and learn new computer programs
• Familiar with standard office machines
• Work in a fast-paced environment
• Focus amid distractions
• Excellent communication skills
• Customer service oriented
• Outgoing personality
• Good listener
• Team player
• Analytical and detail oriented
• Flexible
• Organized
• Follow directions
• Work independently after initial training

BACK UP RESPONSIBILITIES

Support to Dispatchers and/or Service Job Coordinator

Job Type: Full-time