Virtual Surveyor (Customer Care Center) - REMOTE OPPORTUNITY

The Armstrong Company; Memphis (TN); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading company is seeking a Virtual Surveyor for a remote opportunity to assist customers with accurate service reviews and pricing options for relocations. The ideal candidate will have a background in the household goods industry and strong communication skills, working closely with both customers and booking coordinators to ensure high levels of satisfaction.

Qualifications

• Minimum of 1 year of progressive business development/sales experience.
• In-home, visual surveying background in the COD - Household Goods industry is required.
• Excellent verbal and written communication skills.

Responsibilities

• Provide virtual survey of job requirements for customers and booking coordinators.
• Complete and submit estimates or survey results utilizing Quotes-To-Go software.
• Attend and complete assigned training programs.

Skills

Communication

Customer Relationship Management

Customer Service

Microsoft Excel

Microsoft Outlook

Microsoft Word

Quotes To Go

Education

High School/GED minimum

Associates/Bachelor's degree preferred

Job description

Virtual Surveyor (Customer Care Center) - REMOTE OPPORTUNITY!

Job Category: Sales Support

Requisition Number: VIRTU001872

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• Part-Time
• Remote

Locations

Showing 1 location

Memphis, TN 38125, USA

Description

SUMMARY :

The Virtual Surveyor who will provide customers and coordinators with an accurate and timely review of all service needs, quantities, and pricing options for their relocation virtually utilizing the QTG (Quotes To Go) Virtual Surveying Platform and the necessary tools required. The Surveyor shall provide the customer with an estimate or quote for the work ordered, provide education on the move process, and they are instrumental in setting expectations that will lead to high customer satisfaction. Supply information necessary for the Booking Coordinator to determine all service needs, provide move pricing, and set proper customer expectations.

KEY RESPONSIBILITIES :

• Provide a virtual survey of job requirements for Armstrong-specific agencies, Military Booking Coordinators, as well as customers booking directly with a UniGroup Booking Agent.
• Provide a complete list of services required, quantities ordered for each service to be provided, and photo documentation as specified in the survey and handoff checklists.
• Complete and submit estimates or survey results utilizing Quotes-To-Go software.
• Review any literature or customer checklists as requested by the Booking Coordinator.
• Adhere to all paperwork requirements specified in the handoff checklists.
• Complete assigned activity reports.
• Attend and complete assigned training programs.
• Provide quotes from Quotes-To-Go or software applicable to the business line to the customer listing all ordered and optional services.
• Review literature, checklists, and other collateral material with customers to assure expectations are set that lead to customer satisfaction.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS :

• In-home, visual surveying background in the COD - Household Goods (HHG industry) is required.
• Minimum of 1 year of progressive business development/sales experience.
• High School/GED minimum. Associates/Bachelor's degree from four-year college or university preferred.
• Excellent verbal and written communication skills.
• Highly customer service oriented.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities
• Ability to work under deadlines and specific time frames.
• Ability to develop and maintain positive working relationships with internal and external customers.
• Detail oriented with strong presentation skills.

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Qualifications

Skills

Preferred

Communications

Expert

Customer Relationship Management

Expert

Customer Service

Expert

Microsoft Excel

Expert

Microsoft Outlook

Expert

Microsoft Word

Expert

Quotes To Go

Expert

Expert

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.