Service Estimator

Korellis Roofing, Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

The Korellis Roofing, Inc. Service Estimator role focuses on delivering value-driven roofing solutions through strong technical knowledge and proactive communication.

You will work with Sales and Service to develop practical, cost-effective repairs and manage customer expectations through the project lifecycle. Responsibilities include evaluating roofing issues on site, developing proposals, coordinating with technicians, ensuring safety and quality standards, and maintaining ongoing

Qualifications

• Minimum of three years of commercial roofing, construction, service, project management, or related industry experience.
• Strong working knowledge of commercial roofing systems, roofing materials, leak diagnosis, repair methods, and industry best practices.
• Ability to identify roofing deficiencies and recommend appropriate repair or replacement solutions.

Responsibilities

• Evaluate roofing issues and conditions through site visits, technician reports, photographs, roof cores, and customer discussions.
• Serve as a roofing solutions expert by identifying the root cause of roofing problems and recommending practical, cost-effective repair solutions.
• Assist customers in understanding available options, pricing, repair priorities, and long-term roof management.
• Develop repair and service proposals that align with customer needs, manufacturer specifications, warranty requirements, and local building codes.
• Provide prompt proposal turnaround to support customer needs and maximize service opportunities; actively manage and follow up on outstanding proposals to maximize close rates.
• Maintain consistent communication with customers throughout the sales process, including follow-up calls, status updates, and proposal reviews.
• Collaborate with Service Technicians and Operations personnel to gather project information and develop accurate scopes of work.
• Review awarded projects to ensure complete understanding of project scope, materials, scheduling, and customer expectations.
• Assist in procuring materials when required.
• Manage assigned projects through completion, including: Coordinating with Service Technicians to ensure work progresses according to schedule, Ensuring pre-task planning, safety requirements, quality standards, and customer expectations are met.

Skills

Roofing knowledge

Customer service

Communication

Project management

Estimating software

Tools

Microsoft Office

Job description

SERVICE ESTIMATOR

It Starts with Me | Details Matter | Make it Memorable | Be Generous | Together, We Thrive

A world-class employer and self-performing building envelope contractor in every community we touch.

Role Summary

The Service Estimator is responsible for delivering value-driven roofing solutions to clients through strong technical knowledge, exceptional customer service, and proactive communication. The Service Estimator works closely with Sales and Service to develop practical, cost-effective solutions while maintaining ongoing communication with customers throughout the sales and project lifecycle.

Primary Responsibilities

• Evaluate roofing issues and conditions through site visits, technician reports, photographs, roof cores, and customer discussions.
• Serve as a roofing solutions expert by identifying the root cause of roofing problems and recommending practical, cost-effective repair solutions.
• Assist customers in understanding available options, pricing, repair priorities, and long-term roof management.
• Develop repair and service proposals that align with customer needs, manufacturer specifications, warranty requirements, and local building codes.
• Provide prompt proposal turnaround to support customer needs and maximize service opportunities; actively manage and follow up on outstanding proposals to maximize close rates.
• Maintain consistent communication with customers throughout the sales process, including follow-up calls, status updates, and proposal reviews.
• Collaborate with Service Technicians and Operations personnel to gather project information and develop accurate scopes of work.
• Review awarded projects to ensure complete understanding of project scope, materials, scheduling, and customer expectations.
• Assist in procuring materials when required.
• Manage assigned projects through completion, including:
  • Coordinating with Service Technicians to ensure work progresses according to schedule.
  • Ensuring pre-task planning, safety requirements, quality standards, and customer expectations are met.
• Comply with all company policies and procedures; maintain confidentiality of company and customer information.
• Perform other related duties as assigned.

Experience & Requirements

• Minimum of three years of commercial roofing, construction, service, project management, or related industry experience.
• Strong working knowledge of commercial roofing systems, roofing materials, leak diagnosis, repair methods, and industry best practices.
• Ability to identify roofing deficiencies and recommend appropriate repair or replacement solutions.
• Ability and willingness to learn estimating software, pricing strategies, and proposal development.
• Compliance with drug, motor vehicle record, and background screenings.

Skills & Personal Attributes

• Provide accurate and solution-oriented responses to customer needs.
• Build lasting customer relationships through frequent communication and follow-through.
• Strong technical roofing knowledge and sound judgment.
• Ability to convert opportunities into awarded work through trust, expertise, and responsiveness.
• Deliver an exceptional customer experience from initial contact through project completion.
• Ability to manage multiple clients, opportunities, projects, and deadlines simultaneously.
• Proficiency with Microsoft Office applications and general computer software.
• Strong written and verbal communication skills.
• Working knowledge of construction safety standards and industry best practices.

Aligning with our Core Values

• It Starts With Me: Takes ownership of customer needs, opportunities, and project outcomes.
• Details Matter: Delivers accurate assessments, estimates, and scopes of work.
• Make It Memorable: Provides responsive service and an exceptional customer experience.
• Be Generous: Shares knowledge freely and supports customers and teammates without hesitation.
• Together, We Thrive: Partners effectively with service technicians, operations, and clients to achieve successful outcomes.

Position Type: Full time, salary (exempt)Schedule/Core Hours: 6:00AM StartReports to: PresidentKorellis Roofing, Inc. is an Equal Employment/Affirmative Action Employer and participates in the Federal E-Verify Program.