Service Engineering Specialist II – Low Voltage Motors

WEG Electric Corp; United States; On-site; USD 75,000 - 115,000; Full time

Job summary

WEG Electric Corp is seeking a Service Engineering Specialist II to join our Low Voltage Motors team in Duluth, GA. You will provide technical support for LV drives, soft starters, PLCs, HMIs, and basic MV/DC System Drive applications, diagnosing issues and guiding field service teams.

The role emphasizes remote diagnostics, documentation, and collaboration with Engineering, Quality, and Product Management to deliver effective solutions and customer satisfaction.

Qualifications

• Requires 3–7 years of experience in industrial automation, motor control systems, or related tech.
• Solid understanding of LV Drives, Soft Starters, motors, and industrial electrical systems.
• Familiarity with MV/DC Drives and System Drive applications; PLCs, HMIs, SCADA, and industrial networks.

Responsibilities

• Provide technical support via phone, email, and remote connections for WEG LV Drives, Soft Starters, PLCs, HMIs, and related applications.
• Troubleshoot and resolve moderately complex electrical control, programming, and communication issues.
• Perform structured remote diagnostics and recommend corrective actions.
• Coordinate escalation to Field Service or Senior Support Engineers for on-site work when needed.
• Support Field Service Engineers with guidance before and during site visits.

Skills

Industrial automation

Motor control systems

Drives & controls

PLCs & HMIs

SCADA systems

Ethernet/IP Modbus Profibus DeviceNet

Electrical troubleshooting

Remote diagnostics

Education

Bachelor's degree in Engineering

Tools

Diagnostic software

Test equipment

Remote support platforms

Job description

About This Role

WEG Electric Corp has an exciting opportunity for a Service Engineering Specialist II to join our Low Voltage Motors team in Duluth GA The Service Engineering Specialist II provides intermediate level technical support for WEG products including LV Drives Soft Starters PLCs HMIs and basic MV DC and System Drive applications This role supports customers distributors and field service personnel through troubleshooting diagnostics programming support and technical problem resolution Support is provided primarily through phone email and remote connection with occasional limited field support when required The ideal candidate has experience working with industrial automation motor control systems variable frequency drives and electrical troubleshooting This position serves as a key technical resource while partnering with customers field service engineers engineering quality and product management teams to deliver effective solutions and ensure customer satisfaction

Primary Responsibilities

• Provide technical support via phone email and remote connection for WEG LV Drives Soft Starters PLCs HMIs and basic MVDCSystem Drive applications
• Troubleshoot and resolve moderately complex electrical control programming and communication issues
• Perform structured remote diagnostics to identify root causes and recommend corrective actions
• Evaluate support cases to determine when on site intervention is required and coordinate escalation to Field Service or Senior Support Engineers
• Support Field Service Engineers by providing technical guidance wiring diagrams parameter recommendations and troubleshooting assistance before and during site visits
• Document customer interactions troubleshooting activities and resolutions within technical support systems
• Assist with product evaluations testing activities warranty validation and technical issue investigations
• Identify product non conformities and collaborate with Engineering and Quality teams to support corrective actions
• Provide field feedback to Product Management and Engineering teams to support continuous product improvement
• Develop and maintain technical documentation troubleshooting guides and knowledge base resources
• Assist with customer training activities and support onboarding of new technical support team members
• Participate in after hours support rotation as required
• Support customers with repair recommendations return authorizations and parts identification
• Maintain current knowledge of WEG products applications and emerging technologies
• Deliver a high level of customer service while managing escalated customer situations professionally

Education

• Bachelors degree in Engineering preferred or an equivalent combination of education and relevant experience

Experience & Knowledge

• 3 to 7 years of experience supporting industrial automation motor control systems drives controls electrical systems or related technologies
• Solid understanding of LV Drives Soft Starters motors and industrial electrical systems
• Familiarity with MV Drives DC Drives and System Drive applications
• Working knowledge of PLCs HMIs SCADA systems and industrial communication networks such as EthernetIP Modbus Profibus DeviceNet and BACnet
• Understanding of ACDC motor control power electronics and control logic
• Experience utilizing diagnostic software test equipment and remote support platforms
• Knowledge of applicable safety standards including NFPA 70E NEC and OSHA requirements
• Strong troubleshooting analytical and problem solving skills
• Ability to interpret electrical schematics wiring diagrams and technical manuals
• Excellent verbal and written communication skills
• Strong organizational and time management skills with the ability to manage multiple priorities
• Ability to work independently with moderate supervision and collaboratively within a team environment
• Professional customer service skills including the ability to support escalated customer situations
• Proficiency with Microsoft Office applications

Location & Working Hours

Location Duluth GA On site Monday through Friday

About WEG Electric Corp

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually Founded in 1961 WEG operates mainly in the sector of capital goods having five main businesses Motors Energy Automation Coatings Transmission & Distribution providing global solutions for electric motors variable frequency drives soft starters controls panels transformers and generators The US corporate office is located in Duluth GA with manufacturing units in Minnesota Indiana and Missouri with over 30 thousand employees worldwide Visit our website to learn more wwwwegnet We offer a pleasant work environment competitive compensation and full benefits package

We are proud to be an Equal OpportunityAffirmative Action employer Qualified applicants will receive consideration for employment without regard to race sex disability veteran or other protected status