Service Engineer - Novi, Michigan

Hexagon Manufacturing Intelligence; Novi (MI); Remote; USD 70,000 - 100,000; Full time

Job summary

Hexagon Manufacturing Intelligence is seeking a Service Engineer to support customers remotely from home with regional travel to Michigan worksites. The role focuses on installing, maintaining, and troubleshooting high‑precision CMM systems and related equipment in customer environments.

You will diagnose mechanical, electrical, and software issues, provide training, and document service activities while collaborating with support and engineering teams.

Qualifications

• Must be located in Michigan.
• Technical degree in Electronics, Industrial Mechanics, Mechatronics, or related field, or Military Technical School training and experience.
• Hands-on experience using hand tools and basic electrical test equipment.
• Working knowledge of Microsoft operating systems.
• Strong mechanical, electrical, and software troubleshooting capabilities.
• Strong problem-solving skills and ability to work independently in dynamic environments.
• Excellent communication and customer service skills.
• Ability to regularly lift and move equipment weighing up to 75 pounds.
• Prior experience with CMM equipment or industrial automation is preferred.

Responsibilities

• Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
• Diagnose mechanical, electrical, and software-related system issues and implement corrective actions.
• Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
• Accurately document service activities and submit detailed service reports.
• Partner cross-functionally with technical support and engineering teams to resolve complex issues.
• Deliver high levels of customer satisfaction while managing service schedules effectively.
• Travel throughout the Northeast territory (up to 100%) to support customer needs.
• Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Skills

Hand tools usage

Electrical troubleshooting

Mechanical troubleshooting

Software troubleshooting

Customer service

Independent work

Heavy lifting

Education

Technical degree in Electronics/Industrial Mechanics/Mechatronics

Tools

Microsoft Windows OS

Job description

Summary

Hexagon’s Manufacturing Intelligence Business Area is seeking a Service Engineer to support customers throughout the Northeast. This is a remote, home-based position requiring regional travel to customer worksites within Michigan. At Hexagon Manufacturing Intelligence, we empower industrial manufacturers to develop the disruptive technologies of today and the life-changing products of tomorrow. Our portfolio of advanced sensors, measurement technologies, factory automation, simulation, and analytics solutions enables precision, productivity, quality, and sustainability across manufacturing environments worldwide.

Why Join Us

• Be part of a global leader in measurement technologies and digital reality solutions.
• Work remotely while supporting customers across the Northeast
• Collaborate with a forward-thinking team committed to innovation and customer success.
• Gain exposure to advanced Coordinate Measuring Machines (CMM) and high-precision technologies.
• Learn from experienced technical experts with deep product and industry knowledge

What You'll Do

As a Service Engineer, you will play a critical role in ensuring customer success by installing, maintaining, troubleshooting, and optimizing high-precision Coordinate Measuring Machines (CMM) and related equipment. You will work independently in customer manufacturing environments, diagnose complex mechanical and electronic systems, and deliver exceptional service that strengthens long-term customer relationships.

• Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
• Diagnose mechanical, electrical, and software-related system issues and implement corrective actions.
• Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
• Accurately document service activities and submit detailed service reports.
• Partner cross-functionally with technical support and engineering teams to resolve complex issues.
• Deliver high levels of customer satisfaction while managing service schedules effectively.
• Travel throughout the Northeast territory (up to 100%) to support customer needs.
• Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Qualifications

• Must be located in Michigan.
• Technical degree (Technical School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, Mechatronics, or related field, or Military Technical School training and experience.
• Hands-on experience using hand tools and basic electrical test equipment.
• Working knowledge of Microsoft operating systems.
• Strong mechanical, electrical, and software troubleshooting capabilities.
• Strong problem-solving skills and ability to work independently in dynamic environments.
• Excellent communication and customer service skills.
• Ability to regularly lift and move equipment weighing up to 75 pounds.
• Prior experience with CMM equipment or industrial automation is preferred.

Work Environment

Employees must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodation may be provided to enable employees with disabilities to perform essential job functions, absent undue hardship. This role is primarily field-based, supporting customers at manufacturing and industrial worksites across Michigan.

• Frequently required to stand, walk, bend, kneel, and work in industrial environments.
• Regularly lift and/or move equipment up to 75 pounds.
• Manual dexterity required for tool usage, keyboard use, and equipment handling.
• Specific vision abilities required include close vision, depth perception, and focus adjustment.
• Frequently communicates with customers and internal teams.
• Noise levels may range from low to moderate in customer facilities.
• Personal Protective Equipment (PPE) provided as required.
• Travel required up to 100% within Pennsylvania and neighboring states.

What We Offer

• Competitive salary with performance-based bonus opportunities.
• Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Paid time off (PTO), including holidays and parental leave.
• 401(k) with generous employer match and tuition reimbursement to support your professional development.
• Access to supplemental health benefits, legal assistance, commuter benefits, and identity protection plans.
• Opportunities to grow and move within a global company known for innovation and employee development.