Technical Associate II

WEG Electric Corp; Duluth (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Time Off

Holidays

Job summary

WEG Electric Corp in Duluth, GA seeks an experienced technical support professional to back inside sales. The role focuses on troubleshooting requirements and providing technical and commercial information on WEG products to internal teams and customers.

You will develop LV motor quotes, enter special orders, collaborate with engineering, and help advance training materials. A minimum of 5 years in a related role and strong product catalog knowledge are required.

Qualifications

• High School Diploma or GED.
• Proficient in Microsoft Office.
• Strong knowledge of products and applications.
• Ability to analyze customer needs and market trends.
• At least 5 years of relevant experience.

Responsibilities

• Support internal sales by providing technical and commercial information.
• Develop LV motor quotes to customer specifications.
• Enter LV special orders accurately for on-time delivery.
• Clarify requests to engineering for modifications.
• Participate in meetings with customers with the sales team.
• Create training materials and mentor junior staff.

Skills

Microsoft Office

Customer needs analysis

Product knowledge

Engineering support

Education

High School Diploma or GED

Tools

Product catalog

Job description

Description

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net.

About the role:

This role is responsible to perform technical research functions to support inside and outside sales personnel, with a focus on troubleshooting technical requirements presented by customers.

Primary Responsibilities:

• Support internal sales teams and customers by providing technical and commercial information on WEG products.
• Develop and provide LV motor quotes to customer specifications and/or duplicate special motors.
• Responsible for entry of technical LV special orders to the factory, verifying all information to support order accuracy, on time delivery, and the customer experience.
• Evaluate and process clarification requests, submitted by internal sales teams, to provide necessary modifications or engineering requirements.
• Participate in meetings and/or conference calls with customers accompanied by internal sales team members to resolve any customer confidence concerns.
• Facilitate clarification requests, when they exceed the TA ability, new product information, and technical training to and from the engineering team.
• Use established tools to generate datasheets and other supporting documentation in support of internal sales team and customer requests.
• Develop and maintain tools that improve the capabilities of the internal sales teams.
• Responsible to proactively seek out new opportunities to support internal sales teams.
• Mentor & train junior team members and internal sales team.
• Responsible for the development of training materials, as needed, for team training programs.
• Responsible to comply with all company and departmental procedures, while making suggestions for productivity and efficiency improvements.
• Participate in special projects, as determined by management.
• Other duties and tasks as assigned

Education:

• High School Diploma or GED

Knowledge / training:

• Microsoft Office skills.
• Moderate knowledge of products and applications.
• Proficiency with the product catalog.
• Demonstrates a depth knowledge of customer needs, industry trends and market forces.

Experience:

• Minimum of 5 years of relevant experience is required

We offer a pleasant work environment, competitive compensation and full benefits package. Benefits include Medical, Dental, Vison, Short Term Disability, Long Term Disability, Employee Assistance Program, Health Savings Account, Flexible Spending Account, 401K, Paid Time Off, Eleven Paid Holidays, and one floating holiday.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.