Service Engineer Jobs in North Carolina, USA

Jekson Vision GmbH; North Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

Jekson Vision GmbH is seeking an onsite service specialist to install and support our vision systems at customer sites. You will resolve technical issues in coordination with software, embedded and CCD teams and prepare service reports.

The ideal candidate holds a Diploma/B.E./B.Tech in Electrical, Electronics or Mechanical engineering, has 1–3 years of field experience, and is willing to travel worldwide with eligibility to work in the USA.

Qualifications

• Diploma or degree in Electrical, Electronics or Mechanical engineering.
• 1–3 years of hands-on service and troubleshooting experience.
• Willingness and eligibility to work in the USA and travel internationally.

Responsibilities

• Onsite installation and support to resolve technical issues.
• Coordinate with software/hardware teams to resolve bugs.
• Coordinate with sales and dispatch for RMA and supply issues.
• Prepare service reports and meeting minutes.
• Educate customers on the system usage and maintain documentation.

Skills

Embedded systems troubleshooting

System integration

Travel availability

Customer interaction

Education

Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Job description

Reporting to

• Service Manager

Job Description

• Onsite Customer visit for Installation & Support to resolve all technical issues
• Coordination with technical/software team for removing bugs
• Coordination with sales and coordination team for all supply issues
• Resolve all the technical & non technical issue onsite.
• Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team
• Discussion with customer and resolve all issues
• Preparation of Service Reports and Issue wise MOM
• Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material
• Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage
• Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD
• Synchronize the same to be used as reference
• For all out of warrantee systems plan for AMC, in consultation with sales team
• Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if required

Educational Qualification

• Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Work Experience

• 1 – 3 years

Preferred Candidate Profile

• Service & trouble shooting of embedded systems
• Integration of system of PLC or Non-PLC base machines
• Ability to travel across the World
• Eligible to work in USA

Preferred Field Experience

• Emerging Technology
• Automation
• Pharma Machinery
• People Management
• Negotiation
• Relationship
• Analytical and problem solving
• Good oral and written communication
• Time Management
• Ethical behavior
• Adapting to change in work environment
• Stay abreast with technical knowledge
• Problem solving