Service Engineer I

Hexagon AB; Wilmington (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you'll be pivotal in maintaining high-precision Coordinate Measuring Machines. This remote role offers the chance to travel regionally, providing technical expertise and ensuring customer satisfaction. You'll work independently, troubleshoot complex systems, and collaborate with innovative teams to drive product excellence. Enjoy a competitive salary, performance-based bonuses, and comprehensive healthcare benefits while being part of a global leader in industrial intelligence. If you have a passion for technology and a commitment to customer service, this opportunity is perfect for you.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive healthcare benefits

Flexible work schedules

Paid time off (PTO)

401k with generous employer match

Tuition reimbursement

Opportunities for professional development

Qualifications

• Technical degree in Electronics, Industrial Mechanics, or related field required.
• Prior experience with hand tools and basic electrical test equipment essential.

Responsibilities

• Install, repair, troubleshoot, and maintain high-tech CMM machines.
• Provide technical expertise and training to customers on machine operation.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Software troubleshooting

Problem-solving skills

Communication skills

Customer service skills

Education

Technical degree (Tech School, Associate, or Bachelor's)

Training and experience from a Military Technical School

Tools

Hand tools

Basic electrical test equipment

Microsoft operating system

Job description

THIS IS A REMOTE POSITION BASED IN WESTERN PENNSYLVANIA

At Hexagon's Manufacturing Intelligence division, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.

Why Join Us?

• Be part of a global leader in industrial intelligence.
• Work remotely and travel to customer sites across the region without having to fly across the country.
• Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
• Learn from a long-tenured existing team with deep product and customer experiences.

About the Role

As a Field Service Engineer, you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies.

What you'll do

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training to customers on machine operation and upkeep.
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
• Work independently in a dynamic environment while delivering outstanding customer satisfaction.
• Accurately complete service reports and provide feedback to continuously improve our services.
• Enjoy regional domestic travel (100%), where you’ll interact with a wide range of clients and industries.
• Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Qualifications

• Technical degree (Tech School, Associate, or Bachelor's) in a discipline such as Electronics, Industrial Mechanics, or a related field.
• Alternatively, training and experience from a Military Technical School.
• Prior experience working with hand tools and basic electrical test equipment is essential.
• Microsoft operating system knowledge is required.
• Mechanical, electrical, and software troubleshooting skills are highly desired.
• Strong problem-solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellent communication and customer service skills.
• Prior experience with CMM machines or other industrial automation is a plus.

Physical Demands

Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.

• Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling.
• Manual dexterity required for keyboard use, operating office equipment, grasping objects.
• Regularly move around the customers’ worksites.
• Regularly lift and/or move up to 75 pounds.
• Specific vision abilities required include close vision, depth perception and adjust focus.
• Frequently communicates with other employees and customers.

Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.

Primarily visits customers’ worksites, with occasional visits to the office.

Equipment is kept clean, orderly, properly inspected for accurate functionality.

Noise levels are considered low to moderate.

If required, PPE will be provided.

Requires travel to customers’ worksites up to 100%.

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!

What We Offer

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Flexible work schedules with remote options and 80%-100% travel, offering variety in your workdays.
• Paid time off (PTO), including holidays and parental leave.
• 401k with generous employer match and tuition reimbursement to support your professional development.
• Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job Function: Technical Service & Support

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.