Service Engineer I

Hexagon Manufacturing Intelligence in; Novi (MI); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading global company in industrial intelligence is seeking a Field Service Engineer to support and optimize high-tech Coordinate Measuring Machines (CMM). The role involves installations, repairs, and customer training, requiring strong mechanical and electrical troubleshooting skills, along with a commitment to customer satisfaction. Join a team dedicated to innovation and excellence in a dynamic work environment.

Benefits

Competitive salary

Performance bonuses

Comprehensive healthcare

Flexible schedules

401k with employer match

Tuition reimbursement

Opportunities for career growth

Qualifications

• Technical degree (Tech School, Associate, or Bachelor's) preferred.
• Experience with hand tools and troubleshooting skills required.
• Knowledge of Microsoft operating systems beneficial.

Responsibilities

• Install, repair, and maintain CMM machines at customer locations.
• Provide machine operation training and technical expertise.
• Travel regionally (up to 100%) for client interaction.

Skills

Problem-solving

Technical expertise

Communication

Mechanical troubleshooting

Electrical troubleshooting

Education

Technical degree or equivalent experience

Tools

Basic electrical testing equipment

Job description

Hexagon's Manufacturing Intelligence division is seeking a Service Engineer for our Novi, MI. location. This is a remote position.

At Hexagon's Manufacturing Intelligence, we help shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. Our global portfolio includes advanced sensors, factory automation, and simulation tools, fostering innovation and transformation in manufacturing.

Why Join Us?

• Be part of a global leader in industrial intelligence.
• Work remotely and travel to customer sites across the region without extensive flying.
• Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
• Learn from a long-tenured team with deep product and customer experience.

About the Role

As a Field Service Engineer, you'll ensure customer success by maintaining and optimizing high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll troubleshoot complex mechanical and electronic systems, work independently, and develop your skills through exposure to innovative technologies.

Responsibilities:

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training on machine operation and upkeep.
• Support product innovation by collaborating with R&D and technical teams to incorporate customer feedback.
• Work independently in a dynamic environment while ensuring excellent customer satisfaction.
• Complete service reports accurately and provide feedback for service improvement.
• Travel regionally (up to 100%) to interact with clients across various industries.
• Lift and move equipment weighing up to 75 pounds and work a minimum of 40 hours per week, including overtime as needed.

Qualifications:

• Technical degree (Tech School, Associate, or Bachelor's) or equivalent experience, including military technical training.
• Experience with hand tools and basic electrical testing equipment.
• Knowledge of Microsoft operating systems.
• Mechanical, electrical, and software troubleshooting skills are highly desirable.
• Strong problem-solving skills and ability to work independently.
• Ability to lift up to 75 lbs and travel regularly within the territory.
• Excellent communication and customer service skills.
• Experience with CMM or industrial automation is a plus.

Physical Demands:

• Stand, walk, and sit for long periods; bend and kneel regularly.
• Manual dexterity for keyboard use and operating equipment.
• Move around customer sites frequently.
• Lift/move up to 75 lbs.
• Vision abilities: close vision, depth perception, focus adjustment.

Work Environment:

• Primarily customer sites, occasional office visits.
• Maintain clean, orderly equipment.
• Low to moderate noise levels.
• Provide PPE as needed.
• Travel up to 100% to customer sites.

Benefits:

We offer a competitive salary, performance bonuses, comprehensive healthcare, flexible schedules, PTO, 401k with employer match, tuition reimbursement, and opportunities for career growth within our global company.