Field Engineer I Software Configuration

Aristocrat; United States; Remote; USD 60,000 - 112,000; Full time

Job summary

Aristocrat is seeking a Field Engineer I to support gaming systems through pre-sales consultation and technical support. Candidates should have an Associate's degree in IT and at least 2 years of relevant experience, with responsibilities ranging from software installations to providing ongoing support and troubleshooting. This role involves significant travel and offers robust benefits.

Benefits

Robust benefits package

Global career opportunities

Qualifications

• 2+ years of relevant technical experience.
• Strong knowledge of Windows and Linux server environments.
• Experience with database administration and enterprise networking technologies.

Responsibilities

• Plan and execute software installations, upgrades, and hardware configurations.
• Serve as the primary technical contact for assigned customer sites.
• Provide post-installation support to maintain system stability.

Skills

Problem-solving

Collaboration

Communication

Education

Associate’s degree in Information Technology

Tools

Microsoft Office

Job description

As aField Engineer I, you will play a key role in supporting our gaming systems through pre-sales consultation, implementation, and post-sales technical support. This role is ideal for individuals who thrive in dynamic environments and enjoy problem-solving, collaboration, and delivering exceptional service to clients. You'll lead and support projects across server, network, and software installations, working closely with cross-functional teams to ensure success.

• Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs.

• Plan, coordinate, and execute software installations, upgrades, and hardware configurations.

• Troubleshoot technical issues related to software, firmware, and hardware.

• Develop and manage project plans to ensure timely execution.

• Provide post-installation support to maintain system stability and customer satisfaction.

• Collaborate with compliance stakeholders to ensure adherence to all regulatory and operational requirements.

• Document processes and create detailed reports to support continuous improvement.

• Manage multiple tasks independently in a fast-paced, evolving environment.

• Travel up to 75% to support client locations and project activities.

What We're Looking For

• Associate’s degree in Information Technology or a related field (or equivalent experience).

• 2+ years of relevant technical experience. Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts.

• Experience with database administration and enterprise networking technologies.

• Familiarity with clustered servers, containers (e.g.,Kubernetes), and SAN environments is a plus.

• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams).

• Strong communication skills with the ability to explain technical concepts to varied audiences.

• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.

• Experience in casino or gaming environments is helpful but not required.

• Must be eligible to obtain relevant gaming licenses, including Tribal Gaming Licenses.

Physical Requirements

• Ability to lift to 75 lbs. during hardware installation.

• A combination of sitting, standing, and walking throughout the day.

• Must be able to travel and work in varying environments, including customer sites with noise or smoke exposure.

Work Environment

Work is performed in the office, customer site, and lab environments. This role requires some exposure to active casino gaming floors.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Up to 25%

Pay Range

$60,084 - $111,585 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/ .

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.