Service Apprentice/Trainee-Arizona

DMG MORI USA; Tempe (AZ); On-site; USD 50,000 - 61,000; Full time

Job summary

DMG MORI USA is seeking a Training Service Apprentice in Tempe, AZ to learn repair, installation and movement of DMG MORI machines. You will travel with Service Engineers to customer sites and participate in a two-year training program leading to certification as Service Engineer.

Candidates should have a High School diploma or GED, strong mechanical/electrical aptitude, and willingness to travel domestically and internationally up to 75%. DMG MORI USA is an Equal Opportunity Employer.

Qualifications

• High School diploma or GED.
• Journeyman certificate and/or experience in machine/manufacturing maintenance preferred.
• Ability to travel domestically and internationally.
• Excellent communication with customers and internal staff.
• Mechanical, pneumatic, hydraulic, electrical or electronic aptitude.
• Analytical/problem solving abilities.
• Demonstrates time management and adaptability.
• Willingness to participate in training and development for 2-year program.

Responsibilities

• Complete all Classroom, factory training and online classes, and pass with 80% or higher scores.
• Shadow Service Engineers on service calls, traveling with the Service Engineer to customer sites.
• Learn through observation, while assisting Service Engineers on the call.
• Must hold a current passport and be able to travel internationally for training.
• Progression in the apprentice program is competency based; participants are enrolled for 2 years before certification.
• Other duties as assigned.

Skills

Mechanical aptitude

Pneumatic systems

Hydraulic systems

Electrical aptitude

Electronic aptitude

Analytical thinking

Problem solving

Interpersonal skills

Verbal communication

Time management

Travel ability

Documentation skills

Education

High School diploma or GED

Journeyman certificate (preferred)

Job description

Hours: Monday through Friday, Core Business Hours

Classification: Non-Exempt

Salary Range: $55,000

Travel: 75%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Apprentice will participate in training and development where the incumbent learns to repair, install and move all DMG MORI machines.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Complete all Classroom, factory training and online classes, and pass with 80% or higher scores.
• Shadow Service Engineers on service calls, which require traveling with the Service Engineer to customer sites.
• Learning through observation, while assisting Service Engineers on the call.
• Must hold a current passport and able to travel internationally for periods of time to attend training
• Progression in the apprentice program is competency based, participants are enrolled for 2 years before they receive certification and promotion to Service Engineer.
• Other duties as assigned.
• High School diploma or GED
• Demonstrates mechanical, pneumatic, hydraulic, electrical, or electronic aptitude.
• Experience in CNC manufacturing, maintenance, a related field, a journeyman certificate and/or experience in machine/manufacturing maintenance or related field - such as military maintenance training and experience preferred.
• Analytical/problem solving abilities.
• High interpersonal and social skills required to successfully complete assignments in stressful situations.
• Ability to communicate professionally and create positive relationships with customers.
• Verbal skills to effectively communicate varying levels of internal technical staff and customers.
• Time management skills to plan work and travel schedules to minimize downtime/nonproductive time.
• Adaptability to abrupt changes in work schedule and travel arrangements
• Proven written skills and discipline to complete required technical documents and Reports in a timely fashion.
• Ability to travel domestic and/or internationally to visit customer locations and/or trade shows.
• Ability to follow complex written and verbal instructions correctly.
• Other duties as assigned.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform per-employment substance abuse screening.