Field Engineer - Data Center Infrastructure

Zones, LLC; Whitsett (NC); On-site; USD 55,104 - 57,859; Full time

Benefits offered by this job

Medical coverage

Comprehensive benefits package

Job summary

Zones, LLC in Whitsett, NC is seeking an experienced Field Service Engineer to support enterprise server hardware in data center environments. This role requires hands-on installation, maintenance, and troubleshooting across customer and company data centers.

You will diagnose hardware failures, perform upgrades, and coordinate with NOC and OEM teams, while documenting activities in our ticketing system. A strong customer service orientation and the ability to work independently in

Qualifications

• 5+ years of hands-on enterprise server hardware in data center environments.
• Associate degree in IT, CS, Electronics or equivalent.
• Experience with Linux and Windows Server operating systems.
• Familiarity with ticketing and asset management systems.
• Ability to read technical documentation and installation procedures.
• Strong written and verbal communication skills.
• Ability to lift equipment up to 50 lbs.

Responsibilities

• Install, configure, and deploy enterprise server hardware in data center environments.
• Perform break-fix maintenance and hardware replacement for servers, storage devices, and supporting infrastructure.
• Diagnose and resolve server hardware failures including GPUs, CPUs, memory, motherboards, RAID controllers, and power supplies.
• Coordinate with NOC, System Administrators, Data Center Operations teams, and OEM support organizations.
• Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
• Respond to scheduled maintenance activities and emergency service requests within established SLAs.
• Maintain accurate records of spare parts inventory and equipment lifecycle status.
• Participate in on-call support rotations and after-hours maintenance windows as required.

Skills

Server hardware

Diagnostics

Customer service

Documentation

Communication

Lift 50 lbs

Education

Associate degree in IT/CS/Electronics

Tools

Supermicro hardware

Dell PowerEdge

HPE servers

Lenovo servers

Cisco UCS

Job description

Position Overview

Term: 6 month +. Location: Whitsett, NC. Pay: $40.00 - $42.00 per hour, commensurate with experience. Hours: Monday – Friday 8 am – 5 pm.

Responsibilities

We are seeking an experienced Field Service Engineer with 5+ years of hands‑on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company‑operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission‑critical environments.

• Install, configure, and deploy enterprise server hardware in data center environments.
• Perform break‑fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
• Diagnose and resolve server hardware failures including GPUs, CPUs, memory, motherboards, RAID controllers, and power supplies.
• Conduct preventive maintenance inspections and health checks on data center equipment.
• Support hardware upgrades, firmware updates, and technology refresh projects.
• Perform rack‑and‑stack activities, structured cabling, labeling, and hardware inventory management.
• Troubleshoot server performance, connectivity, and hardware‑related issues using diagnostic tools and vendor utilities.
• Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
• Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
• Ensure compliance with data center standards, change management procedures, and safety protocols.
• Respond to scheduled maintenance activities and emergency service requests within established SLAs.
• Provide technical support for multiple server platforms and vendor technologies.
• Maintain accurate records of spare parts inventory and equipment lifecycle status.
• Participate in on‑call support rotations and after‑hours maintenance windows as required.

What you will bring to the team

• Minimum 5 years of experience supporting enterprise server hardware in data center environments.
• Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
• Hands‑on experience with server platforms from manufacturers such as Supermicro, Dell PowerEdge, Hewlett Packard Enterprise (HPE), Lenovo, Cisco UCS.
• Strong understanding of:
  • Server architecture
  • RAID technologies
  • Power and cooling systems
  • Storage infrastructure
  • Data center operations
• Experience performing hardware diagnostics and break‑fix repairs.
• Working knowledge of Linux and Windows Server operating systems.
• Familiarity with ticketing and asset management systems.
• Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
• Strong written and verbal communication skills.
• Ability to lift equipment up to 50 lbs and work in raised‑floor data center environments.

Preferred Qualifications

• Industry certifications such as:
  • Supermicro Specialist
  • Cisco Certified Technician (CCT)
  • CompTIA Server+
  • Dell EMC Proven Professional
  • HPE ASE or ATP
  • Microsoft Certifications
• Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
• Knowledge of virtualization technologies such as VMware vSphere, Hyper‑V, or Nutanix.
• Familiarity with cloud infrastructure and hybrid data center environments.

Benefits

Zones offers a comprehensive Benefits package including medical coverage, state‑mandated sick leave, and other benefits designed to support your well‑being and work‑life balance. As a Minority Business Enterprise and an Equal Employment Opportunity Employer, our community is diverse.

EEO Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E‑Verify.