Service Engineer

Tetra Pak; Vernon Hills (IL); Remote; USD 73,000 - 114,000; Full time

Benefits offered by this job

401k match

Paid time off

Paid holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

Company gear and toolbox

Job summary

Tetra Pak is seeking a Service Engineer to maintain and install equipment at customer sites across the United States, supporting food safety and operational excellence. The role is home-based with extensive travel and part of Customer Service Operations.

You will gain hands-on experience while collaborating with customers and internal teams, applying technical skills in automation, maintenance and safety. Travel up to 90% is required; relocation sponsorship is not available.

Qualifications

• High school diploma or technical degree in engineering or related field.
• Ability to travel up to 90% of the time.
• Basic English communication skills.
• Customer-focused attitude with growth mindset and proactive safety-first approach.
• Valid driver's license for extensive travel.
• Willingness to work extended hours to support customer needs.
• Experience in industrial maintenance; experience in food & beverage industry preferred.
• Knowledge of automation systems including PLCs and HMIs; basic programming is a plus.

Responsibilities

• Travel to customer sites to perform preventive maintenance and installation tasks of moderate complexity.
• Use TPMS tools to report and document service activities.
• Interpret technical documentation and follow global procedures.
• Represent Tetra Pak professionally and contribute ideas for improving operations and service delivery.
• Maintain a clean, safe work environment.
• Follow safety protocols and promote a safe working culture in the team.

Job description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

Grow your skills. Expand your impact.

As a Service Engineer at Tetra Pak, you’ll take on more responsibility in maintaining and installing Tetra Pak equipment. You’ll work closely with customers and internal teams, gaining valuable experience while helping ensure food safety and operational excellence.

As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve.

This role offers the opportunity to expand your technical expertise while making a meaningful impact on food, people, and the planet. The position is home‑based anywhere in the U.S. and requires travel to customer sites across the country.

Tetra Pak is not able to consider applicants who require international relocation to the United States. Visa sponsorship and relocation assistance are not available for this position.

What you will do

Travel to customer sites to:

• Execute preventive maintenance and installation tasks of moderate complexity
• Use Tetra Pak Maintenance System (TPMS) tools to report and document service activities
• Interpret technical documentation and follow global procedures
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment
• Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team

We believe you have

High school diploma, vocational/technical school certification, or a Bachelor's degree in Engineering or a related technical field, combined with hands‑on technical training and experience.

• Ability to travel up to 90% of the time
• Basic English communication skills (written and verbal)
• A customer-focused attitude and a drive to improve:
  • • A growth mindset, indicating a willingness to learn and develop technical skills
    • A proactive, safety-first approach
    • A valid driver's license is required for extensive travel to customer sites by car and air.
• Willingness to work extended hours when required to support customer needs and business demands.
• Experience in industrial maintenance is required; experience within the food and beverage manufacturing industry is preferred.
• Knowledge of automation systems, including PLCs, HMIs, and basic programming, is a strong advantage.

Pay Equity

Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

This compensation range is based on a full‑time schedule. The estimate displayed is just one component of Tetra Pak's total compensation package for employees. Other rewards include overtime, annual performance bonus, competitive benefits, and work‑related allowances.
Annual Base Salary Range (ABS): $72,500 - $113,800 USD
Short-term Incentive/Bonus (Variable Pay): Eligible to performance incentive of 10% of ABS.
Benefits: 401k company match, paid time off, paid holidays, Health, dental, vision, life and disability insurance, paid parental leave, company credit card, Tetra Pak gear and toolbox and much more!

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on November 2, 2026.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.