Service Engineer

Methods, Inc.; Gilberts (IL); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Vacation

Sick leave

Holiday pay

Tuition assistance

Job summary

Methods Machine Tools, Inc. is seeking an experienced Field Service Engineer to diagnose, repair, and maintain CNC milling and turning machines at customer facilities. This role requires strong mechanical and electrical troubleshooting, with a focus on Fanuc controls and electro-mechanical assemblies.

Daily travel to customer sites is expected. Qualified applicants will have at least 5 years in CNC field service, proficiency with diagnostic tools, and excellent communication skills.

Qualifications

• Minimum 5 years of CNC field service experience.
• Hands-on knowledge of Fanuc controls; CNC programming a plus.
• Strong communication and customer-service skills.
• Proficient with diagnostic tools such as multimeters and phase checkers.

Responsibilities

• Diagnose and repair CNC milling and turning machines at customer locations.
• Troubleshoot and repair automatic tool changers, pallet systems, spindles, and turret mechanisms.
• Read and interpret mechanical drawings and part prints for precise repairs.
• Troubleshoot electrical and electronic systems, including CNC controls and electro-mechanical assemblies.
• Maintain professional customer service and communication with clients.
• Travel daily to customer facilities and represent the company professionally.

Skills

CNC repair

Fanuc controls

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Microsoft Office

Tools

Multimeters

Ohmmeters

Phase checkers

Job description

Methods Machine Tools, Inc. supplies high-quality, high-precision machine tools and automation solutions, and designs integrated custom machining processes and systems. Headquartered in Sudbury, Mass., and in operation since 1958, Methods provides an end-to-end portfolio of best-in-class products, engineering, service, parts, training, and integration.

Methods has more than 300 employees, nine technology centers, one high precision machining center, and has installed in excess of 45,000 machines throughout North America.

We currently have the following career opportunity available inIllinois.This role reports into our regional office inGilberts, Ill.

POSITION OVERVIEW

We are seeking an experienced Field Service Engineer to diagnose, repair, and maintain CNC milling and turning machines at customer facilities. This role involves both mechanical and electrical troubleshooting, requiring a solid understanding of mechanical systems, CNC controls, and electro-mechanical assemblies. The ideal candidate is self-motivated, customer-focused, and has a proven ability to work independently while delivering exceptional service.

• A long history of stability and growth
• Medical / 401(k) / Vacation / Sick / Holiday Pay/Tuition Assistance

mechanical responsibilities

• Diagnose and repair CNC milling and turning machines at customer locations.
• Troubleshoot and repair automatic tool changers, pallet systems, spindles, and turret mechanisms.
• Perform ball screw and axis support bearing replacements and alignments.
• Repair and align hydraulic and pneumatic systems.
• Read and interpret mechanical drawings and part prints to execute precise repairs.

electrical responsibilities

• Troubleshoot electrical and electronic systems, including CNC controls and electro-mechanical assemblies.
• Read and follow ladder and wiring diagrams to diagnose issues.
• Utilize tools such as digital multimeters, ohmmeters, and phase checkers for troubleshooting.
• Repair CNC controls, including Fanuc systems, and perform programming as needed.
• Communicate effectively with customers to explain diagnoses, repair progress, and preventive maintenance measures.
• Provide professional and courteous customer service to ensure client satisfaction.
• Maintain a professional appearance and demeanor when representing the company.

Physical requirements

• Ability to lift up to 50 lbs.
• Perform physical tasks such as bending, twisting, and crawling.
• Climb step ladders up to 8 feet.
• Drive daily to customer locations, with dependable transportation and a clean driving record required.

minimum education and experience

• Minimum of 5 years of experience in CNC field service.
• Hands-on knowledge of Fanuc controls (CNC programming experience is a plus).

about you

Applicant should have a minimum of 5 years of experience in CNC field service and knowledge of Fanuc controls. CNC programming experience is a plus.

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to stay calm and professional during stressful situations.
• Self-motivated with the ability to work independently.
• Strong mechanical aptitude, with experience in CNC repair.
• Proficient in reading mechanical drawings, part prints, ladder diagrams, and wiring schematics.
• Experience using diagnostic tools, including multimeters and phase checkers.

travel

• Daily travel to customer facilities

$29.48 – $44.59 per hour

Additional Information

This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements.

Methods Machine is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.