Senior Service Engineer-Machine Tools

Swift Placement and Consulting; Tempe (AZ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Methods Machine Tools, Inc. is seeking an experienced Service Engineer based in Arizona. The ideal candidate will perform installation, maintenance, and troubleshooting of CNC machines, requiring strong expertise in CNC operations and electrical systems. This role involves significant travel to customer sites, excellent communication skills, and a minimum of 5 years of relevant experience. A strong electrical background and the ability to lift heavy equipment are essential. Join our team to enhance customer satisfaction and machine performance.

Qualifications

• 5+ years of experience in CNC field service and knowledge of Fanuc controls.
• Strong electrical background with expertise in complex diagnostics.
• Proficiency in using tools like digital multimeter, ohmmeter, and phase checker.

Responsibilities

• Diagnose and resolve mechanical, electrical, and software-related CNC issues.
• Install and set up CNC machines, ensuring proper calibration.
• Develop preventive maintenance programs for machine reliability.
• Maintain detailed service logs and feedback documentation.
• Provide rapid response to urgent service calls.

Skills

CNC machine operations

Electrical schematics reading

Hydraulic troubleshooting

Communication skills

Education

5+ years in CNC field service

Electrical background

Tools

Digital multimeter

Ohmmeter

Phase checker

Job description

Methods Machine Tools, Inc. supplies high‑quality, high‑precision machine tools and automation solutions, and designs integrated custom machining processes and systems. Headquartered in Sudbury, Mass., and in operation since 1958, Methods provides an end‑to‑end portfolio of best‑in‑class products, engineering, service, parts, training and integration. Methods has more than 300 employees, seven technology centers, one high‑precision machining center, and has installed in excess of 45,000 machines throughout North America.

We are currently seeking an experienced Service Engineer based in Arizona, who will travel frequently to CO, UT, NV, NM, ID, WY and MT.

Job Summary

We are looking for an experienced Service Engineer to perform the installation, maintenance, troubleshooting and repair of CNC machines at customer sites. This advanced role requires in‑depth technical expertise in CNC machinery, the ability to diagnose complex issues, frequent travel and direct interaction with customers to ensure optimal machine performance and customer satisfaction.

Duties / Responsibilities

• Troubleshooting & Repairs: Diagnose and resolve complex mechanical, electrical, pneumatic, hydraulic and software‑related CNC machine issues.
• Installation & Commissioning: Install and set up CNC machines, ensuring proper calibration, alignment and integration with production systems.
• Preventative Maintenance: Develop and implement preventive maintenance programs to enhance machine reliability and longevity.
• Documentation & Reporting: Maintain detailed service logs, diagnostic reports and repair documentation. Provide feedback to engineering and product development teams.
• Emergency & On‑Site Support: Provide rapid response to urgent service calls and critical failures, ensuring minimal downtime for customers.
• Compliance & Safety: Ensure adherence to safety protocols, industry standards and customer requirements when working with high‑precision machinery.

Requirements

• Knowledge of CNC machine operations, strong ability to read electrical schematics and mechanical systems.
• Knowledge of automatic tool changers and pallet systems.
• Understanding of servo motors, drives, PLCs and automation systems.
• Ballscrew & axis support bearing replacement & alignment.
• Excellent verbal and written communication skills to interact with customers and document service activities.
• Hydraulic and pneumatic troubleshooting and repair experience.

Minimum Education And Experience

• Applicant should have a minimum of 5 years of experience in CNC field service and knowledge of Fanuc controls. CNC programming experience is a plus.
• 8–10 years of experience in CNC machine service, repair and troubleshooting, with expertise in complex diagnostics.
• Strong electrical background.
• Understanding of prints / schematics and electrical drawings.
• Proficiency in using a digital multimeter, ohmmeter and phase checker.

Supervisory Responsibilities

• None

Travel Requirements

• Up to 50% travel, must be willing to travel frequently to customer sites within your territory (may require overnight stays).

Physical Requirements

• Ability to lift up to 50 lbs.
• Perform physical tasks such as bending, twisting and crawling.
• Climb step ladders up to 8 feet.
• Drive daily to customer locations, with dependable transportation and a clean driving record required.