Service Engineer

FAAC Spa; Scotland (IN); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player in automatic doors is seeking a dedicated Service Engineer to join their remote team. This role is vital for maintaining and optimizing automatic door systems, providing both remote and on-site support. The ideal candidate will have a strong technical background, excellent customer service skills, and a flexible approach to work. This position offers the chance to be part of a growing company committed to innovation and quality service across various sectors. If you're ready to take on a challenging role that makes a real impact, this is the opportunity for you.

Qualifications

• Previous experience with automatic doors is highly desirable.
• Full current driving licence is required.

Responsibilities

• Maintain, repair, and optimize automatic door systems.
• Provide technical support and customer service for door incidents.
• Manage paperwork, stock, and adhere to safety compliance.

Skills

Technical Support

Customer Service

Problem Solving

Teamwork

Flexibility

Education

BS7036/EN16005

Tools

Tablet

PPE

Job description

Job Title: Service Engineer – Automatic Doors (Remote, Scotland)

Location: Remote (Scotland-based candidates only)

Job Type: Full-time

Industry: Automatic Doors / Access Solutions

Start Date: ASAP

Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a dedicated and skilled Service Engineer to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be Scotland-based to attend site visits and collaborate with other team members effectively.

Key Responsibilities:

1. Completion of PPM, reactive & modernization/upgrade calls.
2. Provide customer & colleague technical support & product modernization recommendations.
3. Complete door safety checks & investigate door incidents & customer complaints.
4. Provide on-site customer support to EQS customers.
5. Adhere to company processes & procedures & highlight improvement opportunities.
6. Deliver customer service & maintain QHSE compliance at all times.
7. Manage & maintain your tablet/paperwork, stock, vehicle, uniform & PPE.
8. Comply with all customer specific on-site arrival/pre-work/working/departure processes & procedures.
9. Complete mandatory box tests after all calls.
10. Participate in OOH rota duty.

What We're Looking For:

1. Be a Team Player.
2. Offer a flexible approach to working hours.

EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005

EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.

SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.

OTHER REQUIREMENTS: CSCS Card.