Service Engineer

Vibrant Wellness; Santa Clara (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) plan with employer contribution

Paid time off and holidays

Short- and long-term disability

Professional development opportunities

Job summary

Vibrant Wellness in Santa Clara, CA is seeking a Mass Spectrometry Service Engineer to ensure optimal performance, reliability, and uptime of MS systems in a clinical diagnostics laboratory. The role involves on-site calibration, maintenance, and troubleshooting with a focus on LC-MS/MS, GC-MS/MS, and ICP-MS instruments.

The ideal candidate will manage 40–50 service tickets, coordinate with vendors for advanced repairs, and maintain comprehensive documentation while supporting on-call service

Qualifications

• Bachelor's degree in Engineering, Chemistry, Biomedical Sciences or related field.
• Minimum 5 years of experience calibrating, validating, repairing and maintaining analytical instruments.
• Extensive hands-on experience servicing mass spectrometry systems.
• Strong hardware troubleshooting expertise.
• Experience with LC-MS/MS, GC-MS/MS and ICP-MS systems.
• Ability to work in a fast-paced clinical laboratory and collaborate with teams.

Responsibilities

• Perform on-site calibration, validation, repair and maintenance of mass spectrometry instruments.
• Manage and prioritize 40–50 instrument service tickets regularly.
• Perform preventive cleaning and maintenance to minimize downtime.
• Troubleshoot hardware, instrument and system issues affecting MS performance.
• Coordinate with vendors and external service technicians for advanced repairs.
• Maintain detailed service documentation and logs.

Skills

Mass spectrometry

Hardware troubleshooting

Ticket management

On-call support

Documentation

Analytical problem solving

Communication

Laboratory operations

Education

Bachelor's degree in Engineering, Chemistry, Biomedical Sciences

Tools

LC-MS/MS

GC-MS/MS

ICP-MS

Agilent

Shimadzu

Waters

PerkinElmer

Job description

Expected Salary Range: $110,000 to $140,000 per year

Shift Availability:

Full-time, Tuesday–Saturday, 12:00 PM–8:30 PM, with required on-call availability on Sundays and Mondays for instrument troubleshooting and service repairs as needed.

About the Company

Vibrant Wellness is a leading healthcare and testing company dedicated to advancing personalized medicine through innovative diagnostic solutions. Our mission is to empower healthcare providers and patients with accurate, comprehensive testing that drives meaningful health outcomes. With a focus on wellness and innovation, we are committed to developing cutting-edge technologies that transform clinical diagnostics.

Our Vision

At Vibrant Wellness, our vision is to empower healthcare providers and patients with actionable insights that drive better health outcomes. By integrating cutting-edge science, automation, and analytics, we aim to redefine preventive and personalized medicine.

About the Role

We are seeking a highly skilled and motivated Mass Spectrometry Service Engineer to join our clinical diagnostics laboratory in Santa Clara, CA. In this role, you will be responsible for ensuring the optimal performance, reliability, and uptime of our mass spectrometry systems.

The Mass Spectrometry Service Engineer will manage instrument service tickets, perform preventive maintenance, troubleshoot complex hardware and system issues, coordinate repairs, and maintain accurate service documentation. This role requires hands-on experience servicing LC-MS/MS, GC-MS/MS, and ICP-MS systems, along with the ability to provide on-call support for service repairs as needed.

Experience servicing instruments from Agilent, Shimadzu, Waters, or PerkinElmer is highly preferred.

Key Responsibilities

• Perform on-site calibration, validation, repair, and maintenance of analytical instruments, with a primary focus on mass spectrometry systems.
• Manage and prioritize approximately 40 to 50 mass spectrometry instrument service tickets on a regular basis.
• Perform preventive cleaning, shutdown, and maintenance of mass spectrometry instruments to minimize downtime and maintain instrument readiness.
• Troubleshoot complex hardware, instrument, and system issues affecting mass spectrometry performance.
• Coordinate with vendors and external service technicians for advanced troubleshooting and repairs when needed.
• Maintain comprehensive and up-to-date documentation of all maintenance, repair, calibration, and service activities.
• Maintain accurate service logs and provide clear updates on open issues, instrument status, and repair activities.
• Collaborate with laboratory operations, R&D, and quality assurance teams to ensure reliable instrument functionality.
• Support compliance with applicable CLIA, CAP, quality control, and laboratory documentation requirements.
• Stay current with emerging technologies and developments related to mass spectrometry instrumentation.

Skills

Required:

• Extensive hands-on experience with mass spectrometry instrumentation.
• Proven ability to perform calibration, validation, repair, preventive maintenance, and troubleshooting of analytical instruments.
• Hands-on service experience with LC-MS/MS, GC-MS/MS, and ICP-MS systems.
• Strong expertise in hardware troubleshooting and diagnosing complex analytical instrument issues.
• Strong understanding of mass spectrometry principles and instrumentation.
• Ability to manage and prioritize multiple instrument service tickets in a fast-paced laboratory environment.
• Strong documentation skills, including accurately tracking and communicating instrument issues, repairs, and maintenance activities.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to provide on-call support for service repairs as needed.

Highly Preferred:

• Hands-on experience servicing, maintaining, repairing, and troubleshooting mass spectrometry instruments from Agilent, Shimadzu, Waters, or PerkinElmer.

Preferred:

• Background in clinical diagnostics or a related life sciences environment.
• Experience working in a CLIA-certified laboratory.
• Familiarity with quality control systems and laboratory documentation requirements.

Qualifications & Requirements

• Bachelor’s degree in Engineering, Chemistry, Biomedical Sciences, or a related field.
• Minimum 5 years of experience performing calibration, validation, repair, and maintenance of analytical instruments.
• Extensive hands-on experience servicing mass spectrometry systems.
• Demonstrated expertise in analytical instrument hardware troubleshooting.
• Ability to work effectively in a fast-paced clinical laboratory environment and collaborate across laboratory operations, R&D, and quality assurance teams.

Work Environment & Physical Requirements

• Work is performed in a fast-paced, research-oriented clinical laboratory environment.
• Requires hands-on work with mass spectrometry systems and other analytical laboratory equipment.
• Requires the ability to perform on-site instrument maintenance, troubleshooting, calibration, and repair activities.
• Collaborative work environment with access to advanced laboratory technology and equipment.
• Medical, dental, vision, and life insurance.
• 401(k) plan with employer contribution.
• Paid time off (PTO) and holidays.
• Short- and long-term disability benefits.
• Opportunities for professional development and continuous learning.

Equal Opportunity Statement

Vibrant America, LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, ancestry, color, religion, sex, national origin, age (40 and over), disability, medical condition, reproductive health decision making, genetic information, marital status, military or veteran status, sexual orientation, gender identity or expression, protected off-duty activity, or any other characteristic protected by federal, state, or local laws.

Reasonable Accommodations

Vibrant America, LLC complies with the Americans with Disabilities Act (ADA) and applicable state laws, including the California Fair Employment and Housing Act (FEHA). We are committed to providing reasonable accommodations for qualified individuals with disabilities and will work to ensure equal access to employment opportunities.