Service Engineer

Pacifica Continental; New Hampshire; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

Dental Insurance

PTO

401K

Overtime

Job summary

Pacifica Continental is looking for a candidate to perform maintenance, repair, and installation assistance for CNC machine tools. The role requires 3-5 years of experience in electrical and mechanical troubleshooting and excellent customer service skills. The position involves significant travel (50%), and the individual must be adaptable to a dynamic work environment. Candidates with a Bachelor’s or Associate’s degree in a relevant field are preferred. The work environment may include hazards typical of manufacturing settings.

Qualifications

• 3-5 years experience in troubleshooting and maintenance of CNC machine tools.
• Experience with DMG or MORI SEIKI machines is a plus.
• Good verbal and written communication skills.

Responsibilities

• Provide maintenance and installation assistance of CNC machine tools on location.
• Create and update technical documentation.
• Develop and analyze reports for Service.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service orientation

Communication skills

Reading mechanical drawings

Basic computer literacy

Education

Bachelor’s or Associate’s Degree in a related field

Tools

DMG machines

MORI SEIKI machines

Fanuc

Mitsubishi

Siemens

MS Word

Excel

Outlook

Job description

Job Details

• Benefits: Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.
• Schedule: Monday through Friday from 8:00 am to 5:00 pm.
• Travelling: Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company).
• Location: New Hampshire (Employee is expected to work at the Technical Center when not visiting customers).

Responsibilities

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
• Demonstrating a willingness to help others and be a team member; often working together with Customer Service Engineers.
• Providing assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.

Requirements

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens, and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.
• Preferred: Bachelor’s or Associate’s Degree in a related field of study.

Work Environment

• Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands

• Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.
• Periodic: Operating power equipment, sitting at a desk, utilizing computers and phones.
• Occasional: Lifting or moving up to 50 lbs.