Service Engineer

Pacificacontinental; New Hampshire; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Insurance (Medical, Vision, Life, and

PTO

401K & Overtime

Job summary

Pacificacontinental seeks a Service Engineer to provide maintenance, repair, and installation of CNC machine tools at customer sites or via phone support. You will also create technical docs and generate service reports.

The role requires strong communication, ability to read drawings and PLCs, and collaboration with Customer Service Engineers. Travel is ~50% in multi-state regions; some work at the Technical Center in New Hampshire when not visiting customers.

Qualifications

• Strong communication skills (oral & written).
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Experience with CNC machine tool maintenance and installation."
• Experience with DMG MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a PLUS.
• Travel capability with 50% travel in multi-state regions.
• Preferred: Bachelor’s or Associate’s Degree in a related field.

Responsibilities

• Provide maintenance, repair, and installation support for CNC machine tools on site or remotely.
• Create and update technical documentation.
• Develop and generate ongoing and ad-hoc service reports.
• Collaborate with Customer Service Engineers to resolve issues.
• Train and assist Customer Service Engineers on new product lines.
• Build strong communication and customer service relationships with customers.
• Manage challenging customer interactions and solicit feedback to improve service.

Skills

Verbal & written communication

Reading drawings & schematics

Team collaboration

Education

Bachelor’s or Associate’s Degree in related field

Tools

DMG MORI SEIKI machines

Fanuc controls

Mitsubishi controls

Siemens controls

Job description

• Benefits:Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.
• Schedule: Monday through Friday from 8:00 am to 5:00 pm.
• Travelling: Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company).
• Location:New Hampshire (Employee is expected to work at the Technical Center when not visiting customers).

Job Details

• Benefits:Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.
• Report: Service Coordinator.
• Schedule: Monday through Friday from 8:00 am to 5:00 pm.
• Travelling: Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company).
• Location:New Hampshire (Employee is expected to work at the Technical Center when not visiting customers).

Responsibilities

Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone. To perform this job successfully, an individual must be able to perform each of the essential functions above satisfactorily:

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
• Demonstrating a willingness to help others and be a team member; often working together with Customer Service Engineers.
• Providing assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.

Requirements

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens, and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.
• Preferred: Bachelor’s or Associate’s Degree in a related field of study.

Work Environment

• Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands

• Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.
• Periodic: Operating power equipment, sitting at a desk, utilizing computers and phones.
• Occasional: Lifting or moving up to 50 lbs.