Service Engineer

Pacifica Continental; Hoffman Estates (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision, Life, and Dental Insurance

PTO

401K

Overtime

Job summary

Pacifica Continental seeks a Service Coordinator in Hoffman Estates, Illinois. This role involves providing maintenance and repair assistance for CNC machine tools, creating technical documentation, and collaborating with Customer Service Engineers. Candidates should have 3-5 years of relevant troubleshooting experience, preferably with DMG or MORI SEIKI machines. The position requires good communication skills and a customer service focus. Comprehensive benefits include medical insurance, PTO, and a 401K plan.

Qualifications

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Proven ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Good verbal and written communication skills.

Responsibilities

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools.
• Create and update documentation of technical information.
• Build exemplary communication and customer service relationships with customers.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service orientation

MS Word

MS Excel

MS Outlook

Education

Bachelor’s or Associate’s Degree in a related field

Tools

CNC machines

Fanuc controls

Mitsubishi controls

Siemens controls

Job description

Job Details Benefits:

• Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.
• Report: Service Coordinator.

Schedule:

• Monday through Friday from 8:00 am to 5:00 pm.

Travelling:

• Minimum of 50% travel in multi‑state regions; drive or fly depending on distance (all costs covered by the company).

Location:

• Hoffman Estates, Illinois (Employee is expected to work at the Technical Center when not visiting customers).
• Responsibilities: Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone.

Essential Functions:

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad‑hoc special reports pertaining to Service.
• Demonstrating a willingness to help others and be a team member; often working together with Customer Service Engineers.
• Providing assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.
• 3‑5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens, and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.

Preferred:

• Bachelor’s or Associate’s Degree in a related field of study.

Work Environment Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. Physical Demands Frequent:

• Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching.
• Pushing, pulling, and lifting objects.
• Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic:

• Operating power equipment, sitting at a desk, utilizing computers and phones.

Occasional:

• Lifting or moving up to 50 lbs.