Field Service Technician - Heavy Equipment

Forklifts Group; Olde West Chester (OH); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Sign-on bonus

Company van

Laundered uniforms

Equipment & PPE

Uniforms included

Job summary

Forklifts Group is seeking a Field Service Mechanic to troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, and terminal tractors, at customer sites. You will prioritize work orders, ensure safety compliance, and manage paperwork efficiently, while delivering excellent customer service.

Responsibilities include on-site diagnostics, maintenance, and parts fabrication with metalworking tools; using the Mobile Service app to close jobs, and providing status

Qualifications

• High School Diploma or equivalent; Vocational or technical certification preferred.
• 2+ years in a service technician role.
• Valid Driver’s License and insurable driving record.
• Ability to read schematics and diagnose hydraulics.
• Strong written and verbal communication skills with safety awareness.

Responsibilities

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including inspections, repair and replacement of defective parts, lubrication, and electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and maintenance results with customers and quote services; communicate issues.
• Use the Mobile Service app to close the day, fill out work orders, obtain signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to dispatchers and review customer issues with the account manager.

Skills

Troubleshooting

Customer service

Safety compliance

Communication

Hydraulics knowledge

Education

High School Diploma or equivalent; Vocational or technical certification preferred

Tools

Lathe

Drill press

Grinder

Hydraulics diagnostics tools

Job description

Field Service Mechanic

Field Service Mechanic

Compensation Range: Competitive Hourly Rate - Based on Experience, $2,000 Sign-on Bonus

Job Summary

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

Essential Functions

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

Position Qualifications

EDUCATION

• High School Diploma or equivalent. Vocational or technical certification preferred.

Requirements

• 2+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Adhere to company’s core values.
• We are a drug free workplace. All positions require pre-employment screening.

WHY JOIN FORKLIFTS GROUP?

• We are a 3rd generation family-owned company.
• Core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of:
  • Positivity
  • Teamwork
  • Self-development
  • Integrity
  • Community service
  • Safety
• We offer paid‑on‑the‑job training, development and advancement opportunities from Certified Dealer Trainers.

Benefits

• Monday - Friday 7:00 am - 3:30 pm
• $2,000 sign-on bonus and referral bonus opportunities
• Competitive salary with monthly bonus opportunities
• Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit‑sharing. Opportunity to earn monthly premium discounts.
• 3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
• Tool loan program
• No flat rate
• Annual Boot, Safety Glasses, and Gym Reimbursement Programs
• Company provided:
  • Modern service van: Including fuel card and maintenance
  • Laundered uniforms
  • Technology: Laptop and iPhone
  • Specialized tools
  • PPE
• And so many more perks when you join the Forklifts Group!

Forklifts Group is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.