Service Engineer

HSG Tech Inc.; Addison (IL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A growing technology firm in Addison, IL, is looking for a Maintenance Engineer. This role involves installation and maintenance of machinery, managing customer satisfaction, and providing training support. Ideal candidates have two years of experience and certifications in electrical work. This is a remote position offering benefits like 401(k) matching and competitive salary.

Qualifications

• Two years of working experience in related industry.
• Comprehension of circuit diagrams.
• Familiar with mechanical principles.

Responsibilities

• Manage technical issues and maintain customer satisfaction.
• Conduct monthly customer visits for routine service maintenance.
• Provide training for new service team members.

Skills

Installation expertise

Debugging skills

Detail-oriented

Excellent communication skills

Interpersonal skills

Education

Electrician's certification

Fitter's certification

Tools

CAD

SOLIDWORKS

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com

About the Role

The Maintenance Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to President of US subsidiary and Service supervisor in HQ, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.

Responsibilities

• Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
• Optimize work order organization, safe tool use and customer data reporting.
• Demonstrate understanding of expense reimbursement documentation and customer service evaluations
• Partner with internal Sales, marketing, finance, customer service and R&D teams to support stake holder objectives
• On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines
• Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
• Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
• Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
• Provide one-to-one training and guidance for new hired service team member.

Qualifications

• Two years of working experience in related industry
• Technical know-how: installation, debugging and maintenance on 6KW equipment
• Comprehension of circuit diagrams
• Familiar with CAD or SOLIDWORKS design software
• Familiar with mechanical principles.
• Detail & deadline-oriented; well organized
• Excellent verbal and written communication skills
• Good interpersonal skills; ability to interact with staff across matrix partners
• Electrician’s certification
• Fitter’s certification

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This is a remote position.