Service Drive Porter Operations Manager

Bill Jacobs Motorsport Inc.; Naperville (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company contributions

Life insurance

Paid time off

Employee discounts on vehicles, parts,

Job summary

Bill Jacobs Motorsport Inc. in Naperville, IL is seeking a Porter Manager to oversee the service drive and porter operations, ensuring efficiency, safety, and a high standard of customer service.

You will lead by example, supervise the porter team, and collaborate with the Assistant Service Manager to maintain workflow and timely vehicle preparation. You will be responsible for staff attendance, productivity, and adherence to procedures, while fostering a positive, customer-focused environment

Qualifications

• 2+ years in a supervisory or management role.
• Strong organizational, communication, and leadership skills.
• Valid driver's license and insurable driving record.
• Team-first attitude with the ability to lead by example.
• Punctual, proactive, and able to work independently with minimal supervision.
• Experience scheduling team members across multiple shifts and ensuring adequate coverage.
• Ability to manage competing priorities and maintain an organized, efficient operation.

Responsibilities

• Monitor porter staff activities, attendance, and productivity; provide feedback and training to maximize performance.
• Communicate operational concerns and staffing issues to the Service Manager and Sales Managers.
• Coordinate porter support for new and used vehicle departments to ensure timely preparation.
• Maintain an organized parking lot and proper vehicle positioning per management instructions.
• Ensure vehicles are washed and maintained according to quality standards.
• Assist with snow removal operations and oversee porter staff for safe operations.
• Support staffing and scheduling to ensure porter coverage during store hours and peak periods.
• Promote a safe, organized, and customer-focused work environment.

Skills

Supervisory experience

Leadership

Communication

Organization

Scheduling

Driver's license

Job description

Bill Jacobs Motorsport Inc. in Naperville, IL is seeking a Porter Manager to oversee the service drive and porter operations, ensuring efficiency, safety, and a high standard of customer service.

You will lead by example, supervise the porter team, and collaborate with the Assistant Service Manager to maintain workflow and timely vehicle preparation. You will be responsible for staff attendance, productivity, and adherence to procedures, while fostering a positive, customer-focused environment