Service Porter

Cumberland Companies; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Cumberland Companies in Jacksonville, FL seeks a Service Porter to support the Service Department by keeping bays clean, organizing spaces, and assisting with parts delivery. You will help ensure customer satisfaction and dealer profitability while following company policies.

The role requires basic dealership knowledge, reliability, and a professional demeanor, including driving as needed and collaborating with service staff to meet objectives.

Qualifications

• Some degree of product and truck dealership knowledge.
• Must be a team player with a strong sense of commitment to the customer and service team.
• Must be self-motivated
• Must conduct oneself in a professional manner.
• Must be flexible to tasks assigned, including driving for the company.
• Possess a valid driver license and clean driving record.

Responsibilities

• Complete tasks as assigned by the Service Manager.
• Follow safety requirements and published procedures.
• Report faulty shop equipment to supervision.
• Operate the floor scrubber to maintain a clean service area.
• Notify service consultant of additional services and obtain authorization.
• Take out trash during the day.
• Drive for the company to deliver or pickup parts.
• Maintain tidy and organized work spaces and bays.
• Show courtesy to guests, visitors and dealership staff.
• Assist with warranty repair orders and related tasks.
• Communicate with other dealership personnel to satisfy guest needs.
• Update the Service Supervisor on shift-end status.

Skills

Team player

Self-motivated

Professional demeanor

Valid driver6 license

Flexibility

Customer service orientation

Job description

Position Purpose

The Service Porter an integral and vital part of the Service Department by facilitating the cleanliness and organization of the Service Department. This position is crucial to achieve the highest customer satisfaction and dealer profitability by performing his/her duties in accordance with current vendor and our company's policies and procedures.

Essential Functions Of The Job

• Properly complete each task as assigned by the Service Manager.
• Complete all work according to the applicable safety requirements and published procedures.
• Immediately report to supervision or management any shop equipment that is malfunctioning or that requires maintenance.
• Properly use the floor scrubber in the Service Department during the day to ensure a clean and neat work environment for employees and customers.
• Promptly notify service consultant of any additional services needed and complete additional services only when authorization is obtained.
• Ensure that the trash is taken out during the day in a timely manner.
• Possess the ability to drive for the company and deliver and or pick up parts as needed.
• Produce quality work that evidences pride of workmanship.
• Maintain the work spaces, service bays, in an organized and clean manner.
• Show the utmost courtesy to all guests, visitors and dealership personnel.
• Make every effort to achieve the production objectives set by management.
• Review the technical bulletins and other publications as assigned by management.
• Provide the administrative assistance necessary to complete warranty repair orders and other tasks assigned by management or required by the warranty administrator.
• Constructively communicate with other dealership personnel as required to satisfy guest needs.
• Maintain shop supplies and materials in a practical and economical manner.
• Maintain a highly professional appearance at all times. Uniforms (as designated by management) will be properly worn and maintained
• Maintain the wash bay area and ensure a clean work environment.
• Update Service Supervisor prior to the end of the shift the status of the work that was performed.
• Any other duties as outlined by the Service Supervisor and or management of the company.

Performance Goals

• Maintain good housekeeping practices.
• Ensure all service bays are clean and organized after each truck repair.
• Maintain a professional and respectful behavior with employees and customers, etc.
• Physical Requirements of the job position:
• Be able to stoop, bend, climb, crawl, lift, reach, and any other position necessary to perform the assigned duties/tasks. .
• Be able to lift up to 75 lbs.
• Able to work in a hot or cold environment.
• Able to work in a wet or humid environment.
• Able to work in a moderately noisy environment.
• This is not necessarily a list of all of the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances change.

Qualifications Required For The Job Position

• Some degree of product and truck dealership knowledge.
• Must be a team player with a strong sense of commitment to the customer and service team.
• Must be self-motivated
• Must conduct oneself in a professional manner.
• Must be flexible to tasks assigned, including driving for the company.
• Possess a valid driver license and clean driving record.