Assistant Service Manager

Romain Cross Pointe Auto Park; Evansville (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Romain Cross Pointe Auto Park seeks a Service Sales professional to deliver superior customer relations and sales service experiences for vehicle repairs and maintenance. You will present service options, provide accurate estimates, and secure approvals while coordinating with the technical staff.

This role requires prior automotive dealership experience, strong communication skills, and a commitment to World Class customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous automotive dealership experience required.
• Strong customer service focus with effective communication and attention to detail.

Responsibilities

• Sell repairs and/or services aligned with customer needs.
• Present a maintenance service menu to every service customer.
• Provide accurate parts and labor pricing and cost estimates.
• Obtain written approvals for all repair orders.
• Maintain service scheduling and proper documentation of repairs.
• Communicate with technical staff and management regarding job status.

Skills

Customer service

Communication

Detail oriented

Positive attitude

Willingness to learn

Valid driver’s license

Computer literacy

Education

High school diploma or equivalent

Associate degree preferred

Tools

Dealership Management System (DMS)

Databases

Job description

Description

PURPOSE OF JOB:

This position is responsible for providing superior customer relations and sales service experiences, ensuring the customer and vehicle-related problems are addressed properly.

JOB DUTIES:

Service Sales

• Sell the proper repairs and/or services responsive to the customers perceived needs.
• Present a service menu of recommended maintenance services to every service customer.
• Obtain accurate parts and labor prices using the appropriate parts source and labor-pricing guides.
• Give every customer an accurate cost estimate when the repair order is initially written.
• Obtain the customers written approval on all repair orders at the time of the write-up or when the closing of additional add-on sales.
• Obtain properly documented telephone approval for all add-on sales when the customers are not present.
• Consistently meet or exceed the sales and other accountability metrics and objectives set by management.
• Achieve or exceed an average monthly customer-pay labor sales rate of 2.0 hours per repair order.

Administration

• Properly, thoroughly, and accurately write repair orders for the categories or work designated by management.
• Separate and distribute repair orders according to department policy.
• Maintain a service scheduling form (route sheet) on a thorough, accurate, and continuous basis.
• Properly document repair order changes.
• Carefully inspect every finished repair order for proper completion, pricing and legibility.
• Document flat rate time or other required timekeeping according to the department and or manufacturers procedures.
• Maintain a record of carryover vehicles.
• Maintain a record of special order parts status.

Communication

• Provide additional vehicle problem/complaint information to the technical staff as needed.
• Maintain communications with the technical staff regarding job status changes.
• Remain continuously aware of the shops workload to determine the kind of work the shop can quickly accommodate.
• Inform the Sales Manager of potential new vehicle sales customers.
• Confirm service appointments the day before the customers scheduled arrival.
• Contact service customers when their vehicle work is finished.
• Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its customers or employees.

General Accountabilities

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require, currently expected to be minimal.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide World Class Customer Service for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Companys Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training annually to continue development of work-related skills."

Requirements

QUALIFICATIONS:

Education:

• High school diploma/equivalent is minimally required.
• Associate degree or relevant equivalent experience is preferred.

Experience:

• Previous automotive dealership experience is required.

Other Knowledge, Skills, Abilities & Competencies:

• Must possess a thorough knowledge of customer service excellence and effectively interact with customers.
• Must maintain a positive attitude and willingness to learn in a fast-paced automotive sales environment.
• Must have a working knowledge of computer systems, such as databases and Dealership Management Systems.
• Strong communications skills.
• Strong attention to details.
• Must possess and continuously maintain a valid drivers license with an acceptable driving record."