Service Drive Manager - AutoNation Subaru Carlsbad

AutoNation; Carlsbad (TX); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Employee discounts on vehicles, parts,

YouDecide deals

Job summary

AutoNation, a Fortune 200 company, seeks a Service Drive Manager in Carlsbad, TX to lead daily service operations, coach service consultants, and ensure high-quality care for customers. You’ll drive performance, safety, and teamwork with technicians and staff while upholding company standards and a positive workplace culture.

You will schedule daily objectives, monitor performance, resolve issues, and ensure a smooth service reception during peak times, with a commitment to exceptional customer

Qualifications

• Strong communication and interpersonal abilities.
• Customer service experience in automotive settings.
• Proven leadership and team-building skills.
• Ability to coach and supervise service staff.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers and collecting data.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine job status.
• Review open repair orders and resolve those beyond current week.
• Partner with dealership personnel to ensure quality of service.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with regulations (hazardous waste disposal, OSHA, etc.).
• Follow safety procedures to avoid exposure to fumes and chemicals.

Skills

Communication

Interpersonal skills

Customer service

Leadership

Collaborative teamwork

Education

High School diploma

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.

Lead the Future of Automotive Retail

At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.

Why You’ll Love Working Here

• National scale with entrepreneurial spirit
• Inclusive culture and diverse leadership
• Competitive compensation and benefits
• Opportunities to make a real impact
• Our values and culture

What We’re Looking For

• Proven leadership experience
• Strategic thinking and execution skills
• Passion for innovation and people development

Explore leadership opportunities at AutoNation today.

What are the day-to-day responsibilities?

• Schedule and assign daily work objectives for the service consultants
• Monitor performance and counsel service consultants with behavioral or performance issues
• Train, coach, supervise and assist service consultants
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
• Maintain all supplies required to operate the service drive
• Communicate with team leaders to determine status of jobs
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
• Partner with all other dealership personnel to ensure quality of service provided to customers
• Perform quality inspections of vehicles being returned to customers
• Follow up with customers to ensure satisfaction with service work
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

What are the requirements for this job?

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in an auto repair facility
• Ability to collaborate with other dealership personnel
• Must have a valid driver’s license
• Ability to drive manual transmission vehicles
• Demonstrated communication and interpersonal skills
• Demonstrated customer service skills
• One year of supervisory experience (preferred)
• Ability to operate an automobile

This positions pay range is $50k to $120k annually

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.