Service Dispatcher:Optimize Tech Flow & Customer Experience

Keeler Motor Car Company; Ridgefield (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical and Dental Coverage

401(k) Plan

Short-Term Disability & Life Insurance

Paid Holidays and Paid Time Off

Employee Discounts

Frequent Company Gatherings &**/>

Job summary

BMW of Ridgefield is seeking an organized and customer-focused Automotive Dispatcher to support the daily operations of our Service Department. This role coordinates workflow, maximizes technician productivity, and helps ensure every customer receives the premium experience expected from the BMW brand.

Key responsibilities include overseeing the service drive flow, dispatching repair orders, monitoring shop capacity, and communicating clearly with Advisors, Technicians, and Management to keep a

Qualifications

• Excellent customer service and communication skills.
• Basic computer proficiency.
• Strong organizational and multitasking abilities.
• Positive, professional attitude.
• Ability to thrive in a fast-paced environment.
• Clean and valid driver's license.

Responsibilities

• Oversee the daily flow of the service drive.
• Dispatch repair orders and distribute work efficiently among technicians.
• Monitor technician productivity and shop capacity.
• Support customer inquiries and provide a high level of service.
• Communicate effectively with Advisors, Technicians, and Management.
• Help ensure available technician time is utilized efficiently.

Skills

Customer service

Communication

Computer literacy

Organizational skills

Multitasking

Positive attitude

Driver's license

Ability to thrive in fast-paced env

Job description

BMW of Ridgefield is seeking an organized and customer-focused Automotive Dispatcher to support the daily operations of our Service Department. This role coordinates workflow, maximizes technician productivity, and helps ensure every customer receives the premium experience expected from the BMW brand.

Key responsibilities include overseeing the service drive flow, dispatching repair orders, monitoring shop capacity, and communicating clearly with Advisors, Technicians, and Management to keep a